8 Tips to Help You Negotiate Better

8 Tips to Help You Negotiate Better

by | Business Communication, Client Relationship, Communication Skills, Customer Service Challenges, Customer Service Communication, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Negotiation Skills, Selling Skills

By Nancy Friedman, Customer Service Keynote Speaker; President, Telephone Doctor Customer Service Training Everyone negotiates – sometime, somewhere, somehow. From telling the kids, “After you eat your dinner, then you can go play” to the highest...
Secrets You Need to Hear from Customers

Secrets You Need to Hear from Customers

by | Business Communication, Client Relationship, Communication Skills, Customer Service, Customer Service Communication, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Workplace Communication

By Nancy Friedman, Customer Service Keynote Speaker and President of Telephone Doctor Customer Service Training   Over the years; we’ve heard a lot from our clients – YOUR CUSTOMERS. Here are a few you’ll identify with. Take heed. #1 – Customers are Grateful for...
Secrets You Need to Hear from Customers

Telephone Soft Skills for Everyone

by | Basic Communication Skills, Business Communication, Client Relationship, Communication Skills, Customer Interactions Training, Customer Service, Customer Service Challenges, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Help Desk Training, Keynote Addresses - Customer Service, Keynote Speaker, Phone Skills Training, Receptionist Training, Telephone Service Training, Telephone Skills Free Tips, Telephone Technique

By Nancy Friedman, Keynote Speaker, Customer Service Expert, President Telephone Doctor Customer Service Training   “Even with all the new technology, people skills are actually more important now,” Bank of America Chief Executive Officer Brian Moynihan said in a...

5 Rules to “Getting” Good Customer Service

by | Business Communication, Client Relationship, Communication Skills, Customer Service, Customer Service Communication, Customer Service Tips, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Retail Customer Service Tips

By Nancy Friedman, Customer Service Expert, President, Telephone Doctor Customer Service Training   Everyone talks about giving good customer service and you can imagine we’re all for that at Telephone Doctor Customer Service Training of course. However, with the...
Want Customer & Brand Loyalty? Create Your Own F – E – C Mentality

Want Customer & Brand Loyalty? Create Your Own F – E – C Mentality

by | Basic Communication Skills, Client Relationship, Customer Service, Customer Service Communication, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker

By Nancy Friedman, Customer Service Keynote Speaker, President of Telephone Doctor Customer Service Training Customer & Brand Loyalty. Ok boys and girls, it’s not brain surgery; it’s not rocket science; it’s not magic. It’s plain old F...