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5 Email Errors You May Be Making & Don’t Know It

5 Email Errors You May Be Making & Don’t Know It

By: Nancy Friedman, Customer Service Speaker, President Telephone Doctor Customer Service Training. We can all get ‘nailed’ in a bad email. As they say, “It can happen to anyone.” But there are ways to alleviate that issue. Here are 5 areas to improve on and help get...
5 Email Errors You May Be Making & Don’t Know It

Telephone Soft Skills for Everyone

By Nancy Friedman, Keynote Speaker, Customer Service Expert, President Telephone Doctor Customer Service Training   “Even with all the new technology, people skills are actually more important now,” Bank of America Chief Executive Officer Brian Moynihan said in a...

15 Good Old Common Sense Customer Service Tips: Back to Basics

By Nancy Friedman, Keynote Customer Service speaker – Customer Service, Communications and Sales.  President of Telephone Doctor Customer Service Training   FACT:  Customers go out of their way looking for companies that give great customer service. FACT:...
Want Customer & Brand Loyalty? Create Your Own F – E – C Mentality

Want Customer & Brand Loyalty? Create Your Own F – E – C Mentality

By Nancy Friedman, Customer Service Keynote Speaker, President of Telephone Doctor Customer Service Training Customer & Brand Loyalty. Ok boys and girls, it’s not brain surgery; it’s not rocket science; it’s not magic. It’s plain old F...
Kostly Kustomer Komments

Kostly Kustomer Komments

By Nancy Friedman, Customer Service Keynote Speaker, President, Telephone Doctor Customer Service Training You can imagine as a customer service training company and a communications and customer service expert, we’ve collected an enormous amount of information...
5 Email Errors You May Be Making & Don’t Know It

Selling to Women? Pay Attention Please!

By Nancy Friedman, Customer Service Expert, Keynote Speaker, President of Telephone Doctor Customer Service Training A few years ago, one of my automotive clients came to me and said, “Nancy, we need a program on Selling to Women. Some of our guys just don’t get it,”...