by Nancy Friedman | Customer Service
By Nancy Friedman, President / Keynote Customer Service Speaker / Telephone Doctor Customer Service Training For years I have been working with companies to upgrade, tweak and help with scripts their sales and/or customer service reps. Fast forward. Now we’re...
by Nancy Friedman | Customer Service
While this is only one industry…we all know it could be any industry. I’ve “redacted” some of it (cuz I learned a new word)so simply insert any retailer you choose. This is one real person, with one real issue. Imagine the number of people having similar issues in...
by Nancy Friedman | Customer Service
By Nancy Friedman, The Telephone Doctor In interviewing our customers, I found that there were several things they value. Things they want before the product or the service. They boiled down to three basic wants comprising of what we now call the R-T-C factor:...
by Nancy Friedman | Customer Service
By Nancy Friedman, Telephone Doctor® Voice mail (business or cell) remains a large frustration in this busy business world. And it’s not just voice mail. The automated attendant is also on the list. In an effort to help reduce voice mail frustration, here are the five...
by Nancy Friedman | Basic Communication Skills, Business Communication, Client Relationship, Communication Skills, Complimentary Customer Service Articles, Complimentary Customer Service Tips, Customer Service, Customer Service Challenges, Customer Service Communication, Customer Service Excellence, Customer Service Tips, Customer Service Training, Keynote Addresses - Customer Service, Keynote Speaker, Phone Skills Training, Sales Training, Telephone Service Training, Telephone Skills Free Tips, Telephone Technique, Telephone Training, Voice Mail Techniques
By Nancy Friedman, Keynote Customer Service Expert; President, Telephone Doctor Customer Service Training Our surveys are showing voice mail is now running far behind email to reach someone. However, since voice mail is still in use, let’s go over some of the...
by Nancy Friedman | Basic Communication Skills, Business Communication, Communication Skills, Complimentary Customer Service Articles, Complimentary Customer Service Tips, Customer Service, Customer Service Communication, Customer Service Etiquette, Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Phone Skills Training, Telephone Technique, Telephone Training
By Nancy Friedman, Keynote Customer Service Expert; President, Telephone Doctor Customer Service Training If this hasn’t happened to you yet, my bet is it will. You see the name or a number you recognize on the phone and pick it up with, “Hi Joe” (or whoever it...
by Nancy Friedman | Complimentary Customer Service Articles, Complimentary Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Keynote Customer Service Expert; President, Telephone Doctor Customer Service Training Mother’s Day, Father’s Day, Valentine’s Day, Grandparents Day, Labor Day, Memorial Day, Christmas Day, well, you get the picture. There’s another day that...
by Nancy Friedman | Customer Service
By Nancy Friedman, President, Telephone Doctor Customer Service Training; Keynote Customer Service Speaker One thing we all know is no one likes to be rejected. You don’t – I don’t – the folks next door don’t. And certainly, our customers don’t. Yet...
by Nancy Friedman | Basic Communication Skills, Business Communication, Client Relationship, Communication Skills, Complimentary Customer Service Articles, Complimentary Customer Service Tips, Customer Service, Customer Service Challenges, Customer Service Communication, Customer Service Excellence, Customer Service Tips, Customer Service Training, Keynote Addresses - Customer Service, Keynote Speaker, Proactive Customer Service, Retail Customer Service Tips, Telephone Technique, Telephone Training, Workplace Communication
By Nancy Friedman, Keynote Customer Service Expert; President, Telephone Doctor Customer Service Training St Louis MO., For a few seasons I was hooked on American Idol. If you’re not familiar with the program (and there are some who aren’t, including my husband!),...
by Nancy Friedman | Customer Service
NANCY FRIEDMAN The Telephone Doctor 1. Your story is so interesting; primarily because you never really wanted to start a telephone sales and service consulting business. Take us back to those early days and tell everyone the story of how you started down the road to...
