By Nancy Friedman, President, Telephone Doctor Customer Service Training; Keynote Customer Service Speaker

One thing we all know is no one likes to be rejected. You don’t – I don’t – the folks next door don’t. And certainly, our customers don’t.

Yet often we’re not able to satisfy folks – or even ourselves.

Today’s blog covers how not to reject folks immediately. We call it “Reject Gently.” And it works.

When something isn’t available, or not ready, or you don’t have it – whatever it is – the words, “Let me double check that for you” will save the day. Every time! Rather than blurting out a negative, start with a positive. Start with, “Let me double check that for you.” Sometimes we need to double check ourselves. Either way, it’s a good habit to get into.

What it does is . . . well, this 1:30 video blog says it best.

Watch it, enjoy and please share.

Nancy Friedman

Nancy Friedman

Nancy Friedman, customer service keynote speaker, is founder and chairman of Telephone Doctor Customer Service Training and a featured speaker at franchise, association, and corporate meetings around the world. A popular TV guest, she appeared on Oprah, The Today Show, CNN, FOX News, Good Morning America and CBS This Morning, as well as hundreds of other radio, television and print outlets around the world, including the Wall Street Journal, and USA Today. The author of 9 books on her chosen topics, Nancy helps corporate America improve their communications with their customers & co-workers.