by Nancy Friedman | Basic Communication Skills, Basic Workplace Communication, Business Communication, Client Relationship, Communication Skills, Complimentary Customer Service Articles, Complimentary Customer Service Tips, Customer Service, Customer Service Challenges, Customer Service Communication, Customer Service Excellence, Customer Service Tips, Customer Service Training, Keynote Addresses - Customer Service, Keynote Speaker, Receptionist Training, Retail Customer Service Tips, Sales Training
By Nancy Friedman, Founder & President of Telephone Doctor Customer Service Training; Keynote & Workshop Speaker at Meetings & Conferences on Customer Service, Communication Skills and Sales One thing we all know is no one enjoys being rejected. You...
by Nancy Friedman | Customer Service
Yes, selling to women is different. These tips came from surveys in my programs from the women themselves. If you pay attention to the needs – you’ll see a difference and it could mean more business. Women control a lot of the business decisions. Often behind the...
by Nancy Friedman | Basic Communication Skills, Client Relationship, Communication Skills, Complimentary Customer Service Articles, Complimentary Customer Service Tips, Customer Service, Customer Service Communication, Customer Service Tips, Customer Service Training, Keynote Addresses - Customer Service, Keynote Speaker, New Employee Orientation, Retail Customer Service Tips, Retail Service Training
By Nancy Friedman, Keynote Speaker, Customer Service Expert; Founder and President, Telephone Doctor Customer Service Training, St. Louis, MO Yes, it’s an art. If you are a location where people call and ask, “Where are you located?” this is for you. I’ve had to call...
by Nancy Friedman | Business Communication, Complimentary Customer Service Articles, Complimentary Customer Service Tips, Customer Service Communication, Customer Service Etiquette, Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Sales Training
By Nancy Friedman, Keynote Speaker, Customer Service Expert; Founder and President, Telephone Doctor Customer Service Training, St. Louis, MO Not sure if I’m unusual or not. (Please don’t ask my friends.) However, after each sale (product or service) I’ve ever made, I...
by Nancy Friedman | Complimentary Customer Service Articles, Complimentary Customer Service Tips, Customer Service, Customer Service Communication, Customer Service Tips, Customer Service Training, Email Communications, Email Etiquette, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Customer Service Expert; President, Telephone Doctor Customer Service Training Our surveys are taken at my speaking engagements. I ask the audience what businesses and/or customers want to know. A while back we asked an audience of 350+ what bugged...
by Nancy Friedman | Basic Workplace Communication, Business Communication, Client Relationship, Communication Skills, Complimentary Customer Service Articles, Complimentary Customer Service Tips, Customer Interactions Training, Customer Service, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Tips, Customer Service Training, Keynote Addresses - Customer Service, Keynote Speaker, Retail Customer Service Tips
By Nancy Friedman, President, Telephone Doctor Customer Service Training; Keynote Customer Service Speaker Customers will walk and take their business elsewhere if they’re not treated properly on the phone or in person. But how does a business owner find out what the...
by Nancy Friedman | Basic Communication Skills, Basic Workplace Communication, Business Communication, Communication Skills, Complimentary Customer Service Articles, Complimentary Customer Service Tips, Customer Service, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Tips, Customer Service Training, Keynote Addresses - Customer Service, Keynote Speaker, Telephone Technique, Telephone Training, Workplace Communication
By Nancy Friedman, President, Telephone Doctor Customer Service and Keynote Speaker on Sales, Customer Service and Communication Skills Conversation killers. That’s what they really are. Killer words and phrases help make your customers and your potential customers...
by Nancy Friedman | Customer Service
By Nancy Friedman, President, Telephone Doctor Customer Service Training; Keynote Customer Service Speaker One thing we all know is no one likes to be rejected. You don’t – I don’t – the folks next door don’t. And certainly, our customers don’t. Yet often...
by Nancy Friedman | Basic Communication Skills, Business Communication, Communication Skills, Complimentary Customer Service Articles, Complimentary Customer Service Tips, Customer Service, Customer Service Communication, Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Listening Skills Training, Retail Customer Service Tips, Telephone Technique
By Nancy Friedman, President of Telephone Doctor Customer Service Training; Nancy is a keynote speaker on sales, communications and customer service Listening is not the same as hearing. Think about a commercial for a product you have no interest in; it’s easy to tune...
by Nancy Friedman | Customer Service
By Nancy Friedman, Keynote Customer Service Expert; President, Telephone Doctor Customer Service Training Most of us know what the BEST CUSTOMER SERVICE feels like. And some of us know what the Worst Customer Service Mistakes are. To make it even, we’ve compiled the...
