by Nancy Friedman | Basic Communication Skills, Business Communication, Client Relationship, Communication Skills, Customer Interactions Training, Customer Service, Customer Service Challenges, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Help Desk Training, Keynote Addresses - Customer Service, Keynote Speaker, Phone Skills Training, Receptionist Training, Telephone Service Training, Telephone Skills Free Tips, Telephone Technique
By Nancy Friedman, Keynote Speaker, Customer Service Expert, President Telephone Doctor Customer Service Training “Even with all the new technology, people skills are actually more important now,” Bank of America Chief Executive Officer Brian Moynihan said in a...
by Nancy Friedman | Customer Service
Proud to have been interviewed and featured in GROUPS Today, January-February publication on one of my favorite topics – Cold Calling. It’s NOT DEAD Yet. https://nancyfriedman.com/Dont_Fear_the_Phone_by_Lisa_Stickler.pdf Cold Calling is one of our programs...
by Nancy Friedman | Customer Service
by Patrick Shay, NSSF Director, Retail Development I am pleased to announce that speaker Nancy Friedman, thanks to the rave reviews she received for her presentation at a SHOT Show University several years ago, will be kicking off our 2017 SHOT Show University. A...
by Nancy Friedman | Customer Service
By Nancy Friedman, Keynote Speaker Customer Service Expert, President Telephone Doctor Customer Service Training If this hasn’t happened to you yet, my bet is it will. You see the name or a number you recognize on the phone and pick it up with, “Hi Joe” (or whoever it...
by Nancy Friedman | Customer Service
Nancy Friedman, Customer Service Keynote Speaker, President – Telephone Doctor Customer Service I happened to tell my husband the other day, that very same headline. A few days later, I posted it on my Twitter, LinkedIn, Company FACEBOOK page, and a few groups as...
