Proud to have been interviewed and featured in GROUPS Today, January-February publication on one of my favorite topics – Cold Calling. It’s NOT DEAD Yet.

http://www.nancyfriedman.com/Dont_Fear_the_Phone_by_Lisa_Stickler.pdf

Cold Calling is one of our programs for sales meetings and conferences.

Call rejection and call reluctance are different. One can be fixed fairly easy; the other not too easy.

Enjoy!

Nancy

Nancy Friedman

Nancy Friedman

Communication and customer service expert Nancy Friedman, The Telephone Doctor, founder and chairman of Telephone Doctor Customer Service Training, is back in the saddle again. Well, back into live onsite programs, and still offering her ZOOM programs, in a cost saving manner. Whichever you choose, onsite or Zoom, you’ll be glad you did. The reviews are excellent, and audiences have loudly applauded her in either area. Sales, customer service and communication skills are her area of expertise, and she welcomes calls, texts, or emails. You can reach her directly at nancyf@telephonedoctor.com; through the website at www.nancyfriedman.com, where you can sign up for her newsletters; or call/text directly at 314-276-1012 central time. Bring it on. Whether you need a keynote speaker or workshop/breakout speaker on customer service and communication skills, you’ll make a great choice.