by Nancy Friedman | Business Communication, Communication Skills, Customer Service, Customer Service Communication, Customer Service Excellence, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Negotiation Skills, Sales Training, Selling Skills
By Nancy Friedman, Keynote Speaker; Customer Service Expert; President, Telephone Doctor Customer Service Training EARLY TIP: Beware of customers who ask for “ballpark prices” unless you’re selling automobiles or houses. Most prices are firm. Try going into Macy’s and...
by Nancy Friedman | Business Communication, Client Relationship, Communication Skills, Customer Service Challenges, Customer Service Communication, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Negotiation Skills, Selling Skills
By Nancy Friedman, Customer Service Keynote Speaker; President, Telephone Doctor Customer Service Training Everyone negotiates – sometime, somewhere, somehow. From telling the kids, “After you eat your dinner, then you can go play” to the highest...
by Nancy Friedman | Business Communication, Call Center Training, Client Relationship, Client Services Training, Communication Skills, Communication Skills Training, Customer Interactions Training, Customer Service, Customer Service Challenges, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Inbound Call Centers, Keynote Addresses - Customer Service, Keynote Speaker, Management Development, Negotiation Skills, Proactive Customer Service, Retail Customer Service Tips, Selling Skills, Skills for New Managers
By Nancy Friedman, Keynote Speaker, Customer Service & Communications Expert, President – Telephone Doctor Customer Service Training Those of us who negotiate normally want short, quick tips to help us. So here are some Cliff Notes to help you in those daily...
by Nancy Friedman | Franchise Services Training, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Negotiation Skills, Selling Skills, Skills for New Managers
by Nancy Friedman the Telephone Doctor If you ever trained a puppy, you learned how to negotiate. “SIT!” “Good boy.” “Here’s a treat.” That’s negotiation. We negotiate with our KIDS every day. “If /when you finish...
