Ten Do’s and Don’ts Of Effective Telephone Skills & More Where These Came From

Ten Do’s and Don’ts Of Effective Telephone Skills & More Where These Came From

by | Basic Communication Skills, Basic Workplace Communication, Communication Skills, Customer Service, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Phone Skills Training, Telephone Service Training, Telephone Skills Free Tips, Telephone Technique, Telephone Technique Training, Telephone Training

By Nancy Friedman, Customer Service Keynote speaker; President, Telephone Doctor Customer Service Training; Phone Skills Expert   I work with all kinds of companies, executives and staff. For whatever reason, there’s usually a group of folks who feel they’re...
Making Cold Calls? How to Handle Call RELUCTANCE and Call REJECTION

Making Cold Calls? How to Handle Call RELUCTANCE and Call REJECTION

by | Basic Communication Skills, Business Communication, Client Relationship, Communication Skills, Customer Service, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Sales Training

By: Nancy Friedman, Keynote Speaker; President, Telephone Doctor Customer Service Training   A while back I was speaking at the prestigious Million Dollar Round Table conference and at the end of the presentation, during our Q & A, an insurance salesman asked...
BEWARE: Caller ID Can Be Dangerous

BEWARE: Caller ID Can Be Dangerous

by | Basic Communication Skills, Basic Workplace Communication, Business Communication, Communication Skills, Customer Service, Customer Service Communication, Customer Service Excellence, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Telephone Skills Free Tips, Telephone Technique Training, Telephone Training

By Nancy Friedman, Keynote Speaker; Customer Service Expert; President, Telephone Doctor Customer Service Training If this hasn’t happened to you yet, my bet is it will. You see the name or a number you recognize on the phone and pick it up with, “Hi Joe” (or whoever...
Theater Skills for Customer Service

Theater Skills for Customer Service

by | Basic Communication Skills, Business Communication, Client Relationship, Communication Skills, Customer Service, Customer Service Communication, Customer Service Excellence, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker

By Nancy Friedman, Keynote Speaker; Customer Service Expert; President of Telephone Doctor Customer Service Training   Here’s a GREAT new hire interviewee questions: What type of theater experience have you ever had? Why should you ask that question? REASON:...
The Good, The Bad & The Ugly of A.I.

The Good, The Bad & The Ugly of A.I.

by | Communication Skills, Customer Interactions Training, Customer Service, Customer Service Communication, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker

By Nancy Friedman, Keynote Speaker, Customer Service Expert, President of Telephone Doctor Customer Service Training  Siri hates me.  I know it. When I ask for directions to “123 Main Street, St. Louis, MO”, her answer has been, “I can’t find Main Street...