By Nancy Friedman, Customer Service Expert; Keynote Speaker; President, Telephone Doctor Customer Service Training

The other day I had the good fortune of presenting one of our basic customer service, telephone skills program to 25 “MILLENNIALS” in Grand Rapids, Michigan. We’ve all read and heard about situations with this group. But if the group I worked with is just a sample of what’s out there, good for everyone! We’re gonna be OK.

They were sponges.

They couldn’t write the information down fast enough.

They had so many good questions.

They thanked me over and over at the end of the session.

They LinkedIn with me! They were more than AWESOME!

They were NOT ‘know-it-all’s.’

They were NOT narcissistic.

They didn’t rush me.

They weren’t many of the things I’ve read in so many articles that bash them.

They were good, hard working 25-35-year old’s trying to do a better job for their customers.

They had NEVER had a program on communications or customer service in school. Their employer thought enough of them to bring Nancy (okay, ME) in for their National Sales Meeting. Thank you to all at

Kudos to them. They are our tomorrow. And I’m so glad I got to be a part of helping them along the way.

Nancy Friedman

Nancy Friedman

Communication and customer service expert Nancy Friedman, The Telephone Doctor, founder and chairman of Telephone Doctor Customer Service Training, is back in the saddle again. Well, back into live onsite programs, and still offering her ZOOM programs, in a cost saving manner. Whichever you choose, onsite or Zoom, you’ll be glad you did. The reviews are excellent, and audiences have loudly applauded her in either area. Sales, customer service and communication skills are her area of expertise, and she welcomes calls, texts, or emails. You can reach her directly at; through the website at, where you can sign up for her newsletters; or call/text directly at 314-276-1012 central time. Bring it on. Whether you need a keynote speaker or workshop/breakout speaker on customer service and communication skills, you’ll make a great choice.