Do you return all your emails & phone calls?

Do you return all your emails & phone calls?

by | Basic Communication Skills, Communication Skills, Customer Service, Customer Service Communication, Customer Service Etiquette, Customer Service Tips, Email Communications, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Phone Skills Training, Workplace Communication

By Nancy Friedman, Keynote Speaker, President, Telephone Doctor Customer Service Training   A while back, folks used to ask me, “Nancy what do you think of people who don’t return their phone calls?” My answer was simple – “NOT VERY MUCH!” Not return a phone...
It’s Never Too Late to Send a Thank you Note

It’s Never Too Late to Send a Thank you Note

by | Client Relationship, Communication Skills, Customer Service, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker

By Nancy Friedman, Keynote Speaker, Customer Service Expert, President of Telephone Doctor Customer Service   The email below, was received recently. (Thursday, June 16, 2016 – MANY years after the incident.) It was still very appreciated, made me feel super and...

Does Your Voice Mail or Cell Phone Message Say This? If so, you’re busted!

by | Cell Phone Etiquette, Customer Service Communication, Customer Service Tips, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Telephone Technique, Voice Mail Techniques

By: Nancy Friedman, Customer Service Expert, Keynote Speaker, President, Telephone Doctor Customer Service   Merry Christmas? Happy Holidays? Or I’ll be out till June 3?  Hey, Nancy, what’s going on? Well, what’s going on is outdated voice mail...