by Nancy Friedman | Customer Service
Oct 1 – 5, 2018 is Int’l Customer Service Week…and it will be here, like the holidays, sooner than we think. During Customer Service week, companies are supposed to do something ‘fun’, exciting and thoughtful for their customers....
by Nancy Friedman | Basic Communication Skills, Business Communication, Client Relationship, Communication Skills, Customer Service, Customer Service Communication, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Management Development, Proactive Customer Service, Retail Customer Service Tips
By Nancy Friedman, Keynote Speaker, Customer Service Expert, President of Telephone Doctor Customer Service Training Read the scenarios below and ask yourself which type am I? #1. The customer says (either on the phone or in person): “Tell you what…I’ve decided...
by Nancy Friedman | Basic Communication Skills, Business Communication, Client Relationship, Communication Skills, Customer Service, Customer Service Communication, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Phone Skills Training, Receptionist Training, Telephone Service Training, Telephone Skills Free Tips, Telephone Technique, Telephone Technique Training, Telephone Training
By Nancy Friedman, Keynote Customer Service Speaker & President of Telephone Doctor Customer Service Training Ok, no rude comments please. I don’t remember that either, just looked interesting. And they probably had the same question back then. How do I...
by Nancy Friedman | Customer Service
By Nancy Friedman, Keynote/Workshop Customer Service Speaker; President, Telephone Doctor Customer Service Training It shouldn’t matter what industry; there simply are things that should NOT – OK, NEVER, be said to customers. I received this email from a LinkedIn...
by Nancy Friedman | Basic Communication Skills, Business Communication, Communication Skills, Customer Service, Customer Service Communication, Customer Service Excellence, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Listening Skills Training, Phone Skills Training, Proactive Customer Service, Receptionist Training, Retail Customer Service Tips, Telephone Service Training, Telephone Skills Free Tips, Telephone Technique, Workplace Communication
By Nancy Friedman, Keynote/Workshop Customer Service Speaker; President, Telephone Doctor Customer Service Training Listening isn’t the same as hearing. Think about a commercial for a product you have no interest in; it’s easy to tune that information out,...
by Nancy Friedman | Customer Service
By Nancy Friedman, Customer Service Expert; President, Telephone Doctor Customer Service Training We did a survey a while back at one of my speaking engagements. I wanted to know what really bugged folks about emails they received. Without hesitation, the top 3 were:...
