by Nancy Friedman | Customer Service
By Nancy Friedman, Customer Service Keynote Speaker; President, Telephone Doctor Customer Service Training “He’s making a list and checking it twice. Gonna find out who’s naughty and nice.” One of my favorites: Be a Double Checker! When...
by Nancy Friedman | Business Communication, Client Relationship, Communication Skills, Customer Service, Customer Service Challenges, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Tips, Customer Service Training, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Customer Service Keynote Speaker, President, Telephone Doctor Customer Service Training FACT: The best weapon for a successful business is customer service. It’s all so simple. We will pay more for better service. So whether you’re a small...
by Nancy Friedman | Basic Communication Skills, Basic Workplace Communication, Business Communication, Client Relationship, Communication Skills, Customer Service, Customer Service Communication, Customer Service Excellence, Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Keynote Speaker; Customer Service Expert; President, Telephone Doctor Customer Service Training Read the three scenarios below and ask yourself, “Which type am I? And who do I have on my team?” #1. The customer says (either on the phone or...
by Nancy Friedman | Communication Skills, Conflict Resolution, Customer Service, Customer Service Challenges, Customer Service Communication, Customer Service Excellence, Customer Service Tips, Customer Service Training, Difficult Customer Training, Difficult Customers, Diffusing Irate Customers, Irate Customers, Keynote Addresses - Customer Service, Keynote Speaker, Retail Customer Service Tips
By: Nancy Friedman, Keynote Speaker; Customer Service Expert; President, Telephone Doctor Customer Service Training Anyone working in the people business (and that’s pretty much everyone) will tell you that occasional upset, angry, irate customers simply come...
by Nancy Friedman | Basic Workplace Communication, Business Communication, Communication Skills, Customer Service, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Tips, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Proactive Customer Service, Retail Customer Service Tips, Sales Training
By Nancy Friedman, Keynote Customer Service Expert; President, Telephone Doctor Customer Service Training FACT: Customers go out of their way looking for companies that give great customer service. FACT: Some find it; some don’t. Once a year (at least) and especially...
by Nancy Friedman | Basic Communication Skills, Business Communication, Call Center Training, Client Relationship, Client Services Training, Communication Skills, Customer Service, Customer Service Communication, Customer Service Excellence, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Help Desk Training, Inbound Call Centers, Irate Customers, Keynote Addresses - Customer Service, Keynote Speaker, Listening Skills Training, Phone Skills Training, Proactive Customer Service, Retail Customer Service Tips, Sales Training, Telephone Service Training, Telephone Skills Free Tips
By Nancy Friedman, Keynote Customer Service Expert on Sales and Communications; President, Telephone Doctor Customer Service Training When you take the “friendly” out of Business Friendly, the only thing you have left is business – business as usual. And we all...
