15 Customer Service NO NO’s

by | Customer Service

By Nancy Friedman, Keynote Speaker, Customer Service Expert, President of Telephone Doctor Customer Service Training Throughout the years, we at Telephone Doctor have gathered up all sorts of information using surveys and finding things that frustrate customers. From...

Why Chewing Gum When You Are With Clients Can/Will Ruin Your Relationship

by | Customer Service, Customer Service Etiquette, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker

By Nancy Friedman, Keynote Speaker, Customer Service Expert, President of Telephone Doctor Customer Service Training One article says chewing gum gives you wrinkles – another one says it won’t. Go figure.You have bad breath you say? Here’s a...

Are You Passive, Average or Proactive?

by | Uncategorized

By Nancy Friedman, Keynote Speaker, Customer Service Expert, President,  Telephone Doctor Customer Service Training. Take our Test and Find OutRead the scenarios below and ask yourself…which type am I?# 1. The customer says (either on the phone or in person): “Tell...

Are You Ready? With all the social interaction out there; it can still end up with a phone call.

by | Basic Communication Skills, Client Relationship, Communication Skills, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker

Are You Ready? With all the social interaction out there; it can still end up with a phone call.By Nancy Friedman, Keynote Speaker, Customer Service, Communication expert, President Telephone Doctor Customer Service. There’s a communication tool missing on our...

Don’t Forget This Critical Hiring Tip

by | Business Communication, Customer Service Communication, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker

By Nancy Friedman, Keynote Speaker, Customer Service, President, Telephone Doctor Customer Service Training I won’t use names, but a few years ago while presenting a customer service training program at a rather large communication company with a director who had...

Cell Phone Voice Mail Phrases Right Way – Wrong Way

by | Cell Phone Etiquette, Customer Service Tips, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Telephone Skills Free Tips

By Nancy Friedman, Customer Service Keynote Speaker, President Telephone Doctor Customer Service  A few months ago we ran a blog/article on what NOT to say on your cell phone voice mail. We had many comments back to us (in loud form), “OK Nancy, if we shouldn’t...

8 TIPS on How to Handle Holiday Shopping Stress

by | Customer Service Communication, Customer Service Excellence, Customer Service Tips, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Retail Customer Service Tips

By Author and Customer Service Expert Nancy Friedman, President Telephone Doctor Customer Service. Crowds, complaints, confusion. Yes, these are the big three this time of the year and add in one big “S” for stress. The good news is there are ways around all of...