Employers Find ‘Soft Skills’ Like Critical Thinking in Short Supply

Employers Find ‘Soft Skills’ Like Critical Thinking in Short Supply

by | Business Communication, Communication Skills, Customer Service, Customer Service Communication, Customer Service Training, Keynote Addresses - Customer Service, Keynote Speaker

By Nancy Friedman, Customer Service Keynote Speaker, President, Telephone Doctor Customer Service Training In a recent and very well written Wall Street Journal article with this title by reporter Kate Davidson, she explains Soft Skills can be tough to spot on a...
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Kostly Kustomer Komments

by | Basic Communication Skills, Business Communication, Client Relationship, Communication Skills, Customer Service, Customer Service Tips, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker

By Nancy Friedman, Customer Service Keynote Speaker, President, Telephone Doctor Customer Service Training You can imagine as a customer service training company and a communications and customer service expert, we’ve collected an enormous amount of information...
Why “I Know How You Feel” is Useless

Why “I Know How You Feel” is Useless

by | Business Communication, Communication Skills, Customer Service, Customer Service Communication, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker

By Nancy Friedman, Keynote Speaker, Customer Service Expert, President, Telephone Doctor Customer Service   EMPATHIZING EFFECTIVELY  “Oh Mrs. Friedman, I’m so sorry you’re having that problem. I understand how you feel.” OMG. DO YOU REALLY? NO, YOU...
Are you a Conversational Oxygen Sucker?

Are you a Conversational Oxygen Sucker?

by | Communication Skills, Customer Service, Customer Service Etiquette, Customer Service Tips, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker

By Nancy Friedman, Keynote Speaker, Customer Service Expert, President, Telephone Doctor Customer Service   Ever talk with someone who gets into a conversation, sometimes by accident, and just takes over? They suck the conversation out of the entire room. There...
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Everyday Fail-Safe Customer Service Tips

by | Customer Service Excellence, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, New Employee Orientation, Proactive Customer Service, Retail Customer Service Tips

By Nancy Friedman, Customer Service Expert, Keynote Speaker, President Telephone Doctor Customer Service   Because you and your clients are in touch so many ways, all these techniques and tips work in all the various communication touch points – email, voice...

5 Three Word Phrases to Help Your Day Go Better

by | Free Customer Service Articles, Free Customer Service Tips, Internal Customers, Keynote Addresses - Customer Service, Keynote Speaker, Management Development, Team Building, Workplace Communication

By Nancy Friedman, Customer Service Expert, Keynote Speaker, President, Telephone Doctor Customer Service Training Interested in making your day better as well as someone else’s? Read on. There are 5 three word phrases that can do that. Probably more, but we like...