Dear Franchise Friend.

So many of you supported me, reminded and encouraged me to send a submission to speak at the 2017 IFA VEGAS conference. And I did.

As it turns out, I didn’t make it this year. However, for those of you who joined us in 2014 and again in 2015 – thank you so much. Sorry to miss you in Vegas

My ongoing relationship with Franchisors and the Franchisees remains a constant. I’m happy we’ve helped so many by bringing one of our Sales or Customer Service program to the annual conferences.

In the hopes that continues, I offer you a complimentary copy of our new book “Customer Service Defined” – (which I was going to give at the IFA presentation).

If you would like an autographed copy of our newest book, let us know and shoot your mailing address to us. You’re on !

Thank you for your support, and new found friendship.

With thanks.


Nancy Friedman

Nancy Friedman

Communication and customer service expert Nancy Friedman, The Telephone Doctor, founder and chairman of Telephone Doctor Customer Service Training, is back in the saddle again. Well, back into live onsite programs, and still offering her ZOOM programs, in a cost saving manner. Whichever you choose, onsite or Zoom, you’ll be glad you did. The reviews are excellent, and audiences have loudly applauded her in either area. Sales, customer service and communication skills are her area of expertise, and she welcomes calls, texts, or emails. You can reach her directly at; through the website at, where you can sign up for her newsletters; or call/text directly at 314-276-1012 central time. Bring it on. Whether you need a keynote speaker or workshop/breakout speaker on customer service and communication skills, you’ll make a great choice.