by Nancy Friedman | Basic Communication Skills, Client Relationship, Customer Service, Customer Service Communication, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Customer Service Keynote Speaker, President of Telephone Doctor Customer Service Training Customer & Brand Loyalty. Ok boys and girls, it’s not brain surgery; it’s not rocket science; it’s not magic. It’s plain old F...
by Nancy Friedman | Customer Service
So many ways to contact Nancy Friedman About Customer Service Training and her Customer Service Keynote...
by Nancy Friedman | Business Communication, Customer Service, Customer Service Communication, Customer Service Etiquette, Customer Service Tips
When we automatically say “NO” or “We don’t have it” or any other immediate rejection to a customer (or anyone for that matter), you’re turning the customer off and often, away. When we adopt the BE A DOUBLE CHECKER mentality...
by Nancy Friedman | Business Communication, Client Relationship, Customer Service, Customer Service Challenges, Customer Service Communication, Customer Service Tips, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Retail Customer Service Tips, Workplace Communication
By Nancy Friedman, Customer Service Keynote Speaker, President of Telephone Doctor Customer Service Training Tight economy! Reduced staff! Demanding customers! These days it’s extra challenging to satisfy and keep customers. It’s even more important than ever...
by Nancy Friedman | Customer Service
Dear Franchise Friends Recently, in one week, I had the pleasure of speaking at Jackson Hewitt, BrightstarCare and Moran Family of Brands Annual Franchise Conference. 3 different Franchises .. all with a similar concern. How to capture and convert a phone call from a...
by Nancy Friedman | Customer Service
Having you as our keynote speaker was the best decision we could have made for our convention. Your approach to customer service, communications and exceeding customer expectations through exceptional customer service inspired our franchisees. Your presentation...
by Nancy Friedman | Customer Service, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Customer Service Keynote Speaker; President, Telephone Doctor Customer Service Training Chances are you already know the first week in October (October 3 – 7 this year) is labeled International Customer Service Week. And if you didn’t,...
by Nancy Friedman | Customer Service, Customer Service Tips, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Customer Service Keynote Speaker; President, Telephone Doctor Customer Service Training Customer Service Week is October 3 through 7, 2016. WIN A BOOK Most of us know the Telephone Doctor mentality is: celebrate customer service week all year round,...
by Nancy Friedman | Client Relationship, Communication Skills, Customer Service, Customer Service Excellence, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Retail Customer Service Tips
By Nancy Friedman, Customer Service Expert, Keynote Speaker; President, Telephone Doctor Customer Service Training Are You a Double Checker? I am. I learned to be after several things happened where if I had double checked, I would’ve come out ahead. True...
by Nancy Friedman | Basic Workplace Communication, Business Communication, Client Relationship, Communication Skills, Customer Service, Customer Service Communication, Customer Service Tips, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Retail Customer Service Tips, Workplace Communication
By Nancy Friedman, Customer Service Expert, Keynote Speaker; President, Telephone Doctor Customer Service Training There are many ways to sabotage a business. And chances are your staff is doing some of it, without you even knowing it. That’s the bad news. The...
