By Nancy Friedman, Customer Service Keynote Speaker; President, Telephone Doctor Customer Service Training

Customer Service Week is October 3 through 7, 2016.


Most of us know the Telephone Doctor mentality is: celebrate customer service week all year round, not just one week.

I’ve been asked, “Are we celebrating the ‘customer’ or the folks who help the customer?”

Why not do both? 

Let’s share what you’re planning on doing for your team and/or your customer here.

We can all learn. The most unique idea wins a complimentary copy of our new book, Customer Service Defined.

Bring it on!

Nancy Friedman

Nancy Friedman

Communication and customer service expert Nancy Friedman, The Telephone Doctor, founder and chairman of Telephone Doctor Customer Service Training, is back in the saddle again. Well, back into live onsite programs, and still offering her ZOOM programs, in a cost saving manner. Whichever you choose, onsite or Zoom, you’ll be glad you did. The reviews are excellent, and audiences have loudly applauded her in either area. Sales, customer service and communication skills are her area of expertise, and she welcomes calls, texts, or emails. You can reach her directly at; through the website at, where you can sign up for her newsletters; or call/text directly at 314-276-1012 central time. Bring it on. Whether you need a keynote speaker or workshop/breakout speaker on customer service and communication skills, you’ll make a great choice.