Dear Franchise Friends

Recently, in one week, I had the pleasure of speaking at Jackson Hewitt, BrightstarCare and Moran Family of Brands Annual Franchise Conference.

3 different Franchises .. all with a similar concern. How to capture and convert a phone call from a customer to an opportunity.

That’s our specialty. If you happen to have that same concern, I’m a phone call away. Love to talk.

Sharing the fun pictures.

And if you happen to be going to SEMA, in Las Vegas, come see us on Friday, Nov 4, 1-2 PM

Have a great week,


Nancy Friedman

Nancy Friedman

Communication and customer service expert Nancy Friedman, The Telephone Doctor, founder and chairman of Telephone Doctor Customer Service Training, is back in the saddle again. Well, back into live onsite programs, and still offering her ZOOM programs, in a cost saving manner. Whichever you choose, onsite or Zoom, you’ll be glad you did. The reviews are excellent, and audiences have loudly applauded her in either area. Sales, customer service and communication skills are her area of expertise, and she welcomes calls, texts, or emails. You can reach her directly at; through the website at, where you can sign up for her newsletters; or call/text directly at 314-276-1012 central time. Bring it on. Whether you need a keynote speaker or workshop/breakout speaker on customer service and communication skills, you’ll make a great choice.