by Nancy Friedman | Customer Service
By Nancy Friedman, Customer Service Keynote Speaker; President of Telephone Doctor Customer Service Training We present dozens of webinars throughout the year. They’re well attended and, thankfully, very well received. When possible, and time will allow, I...
by Nancy Friedman | Customer Service
By Nancy Friedman, President, Telephone Doctor Customer Service Training; Keynote Customer Service Speaker One thing we all know is no one likes to be rejected. You don’t – I don’t – the folks next door don’t. And certainly, our customers don’t. Yet often...
by Nancy Friedman | Customer Service, Customer Service Excellence, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Customer Service Keynote Speaker; President, Telephone Doctor Customer Service Training When my dad handed me the keys to the car he told me, “Nancy, the car is not a salon. Don’t fix your hair while you’re driving. Don’t put...
by Nancy Friedman | Business Communication, Client Relationship, Communication Skills, Customer Interactions Training, Customer Service, Customer Service Challenges, Customer Service Communication, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Workplace Communication
By Nancy Friedman, Customer Service Keynote Speaker; President, Telephone Doctor Customer Service Training A week or so ago I posted this short comment and the response was a good amount of agreement that the phrase is not a good one. So we’re delving a...
by Nancy Friedman | Customer Service
By Nancy Friedman, Keynote speaker, Customer Service Expert, President, Telephone Doctor Customer Service Please share if you know someone who just graduated or will be graduating high school or college, this may be of great help to them. I’ve spent nearly a lifetime...
by Nancy Friedman | Business Communication, Communication Skills, Customer Service, Customer Service Communication, Customer Service Excellence, Customer Service Tips, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Customer Service Keynote Speaker; President, Telephone Doctor Customer Service Training I was just asked that question in an interview the other day. And if I asked for suggestions from you, dear readers, I’m betting some of you could come up...
by Nancy Friedman | Client Relationship, Client Services Training, Communication Skills, Customer Interactions Training, Customer Service, Customer Service Communication, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Customer Service Keynote Speaker; President, Telephone Doctor Customer Service Training Not sure who said it, but the old saying, “Nothing happens until someone sells something” stands true. Being in sales is a privilege; an...
by Nancy Friedman | Basic Communication Skills, Business Communication, Client Relationship, Communication Skills, Customer Service, Customer Service Communication, Customer Service Etiquette, Customer Service Tips, Customer Service Training, Email Communications, Email Etiquette, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker
By: Nancy Friedman, Customer Service Speaker, President Telephone Doctor Customer Service Training. We can all get ‘nailed’ in a bad email. As they say, “It can happen to anyone.” But there are ways to alleviate that issue. Here are 5 areas to improve on and help get...
by Nancy Friedman | Customer Service
A popular speaker in the franchise world, Nancy brings a wealth of common sense information delivered with her laugh out loud style. Presenting her program Golden Nuggets of Sales and Service, you’ll enjoy an ‘alphabet’ of tips, ideas, skills and techniques you’ll be...
by Nancy Friedman | Customer Service
Words That Can Drive Your Customers AWAY By Nancy Friedman, Keynote Customer Service Speaker, President of Telephone Doctor They are conversation diverters. Just as the words ALWAYS and NEVER are. Customers and friends will challenge and doubt you with those words....
