By Nancy Friedman, Customer Service Keynote Speaker; President, Telephone Doctor Customer Service Training

When my dad handed me the keys to the car he told me, “Nancy, the car is not a salon. Don’t fix your hair while you’re driving. Don’t put makeup on while you’re driving. The car,” he said, “is not a toy. Don’t fiddle around trying to change radio stations. And remember, even the 1 or 2 seconds when you happen to sneeze can cause an accident.”

As you’ll see in our one-minute video blog below, the word “WELL” is critical. Most of us try to multitask. It’s human nature. But it’s still very dangerous.

Think about driving and texting. I’m told that’s a major reason for accidents. And what about those side conversations you have with a co-worker while you’re on the phone with a customer? Or talking with someone else while trying to help one customer and waiting on another? The list goes on.

I’ll keep this blog short, sweet and to the point this week. We know we all can probably multi-task; just not very well. Something can go wrong.

It’s dangerous.

Focusing is key in helping a customer. And staying safe.

Take a peek at this one-minute video blog about why we cannot do two things well at once. Please share. You could save a life or a customer. I’m Nancy Friedman, The Telephone Doctor. Make it a great day!

Nancy Friedman

Nancy Friedman

Communication and customer service expert Nancy Friedman, The Telephone Doctor, founder and chairman of Telephone Doctor Customer Service Training, is back in the saddle again. Well, back into live onsite programs, and still offering her ZOOM programs, in a cost saving manner. Whichever you choose, onsite or Zoom, you’ll be glad you did. The reviews are excellent, and audiences have loudly applauded her in either area. Sales, customer service and communication skills are her area of expertise, and she welcomes calls, texts, or emails. You can reach her directly at; through the website at, where you can sign up for her newsletters; or call/text directly at 314-276-1012 central time. Bring it on. Whether you need a keynote speaker or workshop/breakout speaker on customer service and communication skills, you’ll make a great choice.