by Nancy Friedman | Customer Service
The holidays are fast approaching. And with it comes hiring additional seasonal workers to meet demand, help shoppers and increase sales. Starting on Black Friday and throughout the holiday season, retailers, restaurants, etc. will be facing the important challenge of...
by Nancy Friedman | Customer Service
By Nancy Friedman, President, Telephone Doctor Customer Service, Keynote Speaker I walked into 3 different stores in a shopping mall the other day. Asked for three separate items. A simple: Do you carry XXX? Got the same blunt “no” all three times....
by Nancy Friedman | Client Relationship, Customer Service, Customer Service Communication, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Keynote/Workshop Customer Service Speaker; President, Telephone Doctor Customer Service Training Never again will I complain about a simple cold. Never again will I complain I have a headache. Never again will I complain because I broke a...
by Nancy Friedman | Customer Service
It might sound simplistic or superficial but delivering superior customer service involves smiling. It doesn’t matter if you’re face-to-face or on the phone with a client, a genuine smile is obvious to that customer. Benefits of smiling include an...
by Nancy Friedman | Customer Service
In 2012 the NFL had an issue with Tim Tebow kneeling for each game to pray, they also had an issue with Tebow wearing John 3:16 as part of his blackout to avoid glare and made him take it off. In 2013 the NFL fined Brandon Marshall for wearing green cleats to raise...
by Nancy Friedman | Basic Communication Skills, Business Communication, Client Relationship, Client Services Training, Communication Skills, Communication Skills Training, Customer Interactions Training, Customer Service, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Retail Customer Service Tips, Skills for New Managers, Telephone Service Training, Telephone Skills Free Tips, Telephone Technique, Telephone Training
By Nancy Friedman, Keynote/Workshop Customer Service Speaker; President, Telephone Doctor Customer Service Training Oh, I suppose there are dozens, or even more of them, but our surveys have shown that these four words in starting a conversation have the...
by Nancy Friedman | Customer Service
By Nancy Friedman, Keynote/Workshop Customer Service Speaker; President, Telephone Doctor Customer Service Training Recently I’ve read several articles that shared some nice things to do with and for customers. They called them random acts of kindness....
by Nancy Friedman | Customer Service
ISSA-ARCSI General session Attendee...
by Nancy Friedman | Customer Service
WCBS Radio NYC –Host Paul Murnane Interviewing Nancy – Enjoy.!!!...
by Nancy Friedman | Client Relationship, Communication Skills, Customer Service, Customer Service Communication, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Phone Skills Training, Telephone Skills Free Tips, Telephone Technique, Telephone Technique Training, Telephone Training
By Nancy Friedman, Keynote/Workshop Speaker; President, Telephone Doctor Customer Service Training You’ll be amazed at the answers. And what your team knows or doesn’t know. It’s one of the best ways to see how your customers are being...
