by Nancy Friedman | Business Communication, Client Relationship, Communication Skills, Customer Service, Ethics At Work, Free Customer Service Articles, Free Customer Service Tips, Internal Customers, Keynote Addresses - Customer Service, Keynote Speaker, Leadership, Management Development
By Nancy Friedman, Keynote Customer Service Speaker; President, Telephone Doctor Customer Service Training A while back at one of my corporate programs the owner of the company asked me if he could have 10 minutes before my session to talk with the group about an...
by Nancy Friedman | Client Relationship, Customer Service, Free Customer Service Articles, Free Customer Service Tips, Millennials, Workplace Communication
By Nancy Friedman, Keynote Customer Service Speaker; President, Telephone Doctor Customer Service Training Millennials? What’s new about it? The biggest secret of all? Nothing. Nada. Zip. In my travels, working with this fun, bright, exciting group, I’ve found...
by Nancy Friedman | Customer Service
This trait won hands down as the most important characteristic when serving customers. In so many cases you get APATHY, the exact opposite of EMPATHY and SYMPATHY. Simply put, empathy is putting yourself in the other person’s shoes. How would you feel if what happened...
by Nancy Friedman | Customer Service
Short, sweet and to the point; our one-minute video clip on why people are more important than paperwork. Or if you’re a ‘reader,’ here’s the entire article – 6 Cardinal Rules of Customer Service:...
by Nancy Friedman | Basic Communication Skills, Basic Workplace Communication, Business Communication, Client Relationship, Communication Skills, Customer Service, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Retail Customer Service Tips, Telephone Skills Free Tips
By Nancy Friedman, Keynote Customer Service Speaker; President, Telephone Doctor Customer Service Training Could be, if your staff is using any of these phrases. There are many, many words and phrases that can, and will, sabotage your business. And chances are your...
