Short, sweet and to the point; our one-minute video clip on why people are more important than paperwork.

Or if you’re a ‘reader,’ here’s the entire article – 6 Cardinal Rules of Customer Service:

http://www.telephonedoctor.com/our_blog/telephone-doctors-six-cardinal-rules-of-customer-service/

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Nancy Friedman

Nancy Friedman, customer service keynote speaker, is founder and chairman of Telephone Doctor Customer Service Training and a featured speaker at franchise, association, and corporate meetings around the world. A popular TV guest, she appeared on Oprah, The Today Show, CNN, FOX News, Good Morning America and CBS This Morning, as well as hundreds of other radio, television and print outlets around the world, including the Wall Street Journal, and USA Today. The author of 9 books on her chosen topics, Nancy helps corporate America improve their communications with their customers & co-workers. www.nancyfriedman.com

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