by Nancy Friedman | Business Communication, Client Relationship, Communication Skills, Customer Service, Customer Service Communication, Customer Service Tips, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Retail Customer Service Tips
By Nancy Friedman, Customer Service Expert, President, Telephone Doctor Customer Service Training Everyone talks about giving good customer service and you can imagine we’re all for that at Telephone Doctor Customer Service Training of course. However, with the...
by Nancy Friedman | Business Communication, Client Relationship, Customer Service, Customer Service Challenges, Customer Service Communication, Customer Service Tips, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Retail Customer Service Tips, Workplace Communication
By Nancy Friedman, Customer Service Keynote Speaker, President of Telephone Doctor Customer Service Training Tight economy! Reduced staff! Demanding customers! These days it’s extra challenging to satisfy and keep customers. It’s even more important than ever...
by Nancy Friedman | Client Relationship, Communication Skills, Customer Service, Customer Service Excellence, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Retail Customer Service Tips
By Nancy Friedman, Customer Service Expert, Keynote Speaker; President, Telephone Doctor Customer Service Training Are You a Double Checker? I am. I learned to be after several things happened where if I had double checked, I would’ve come out ahead. True...
by Nancy Friedman | Basic Workplace Communication, Business Communication, Client Relationship, Communication Skills, Customer Service, Customer Service Communication, Customer Service Tips, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Retail Customer Service Tips, Workplace Communication
By Nancy Friedman, Customer Service Expert, Keynote Speaker; President, Telephone Doctor Customer Service Training There are many ways to sabotage a business. And chances are your staff is doing some of it, without you even knowing it. That’s the bad news. The...
by Nancy Friedman | Customer Service Excellence, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, New Employee Orientation, Proactive Customer Service, Retail Customer Service Tips
By Nancy Friedman, Customer Service Expert, Keynote Speaker, President Telephone Doctor Customer Service Because you and your clients are in touch so many ways, all these techniques and tips work in all the various communication touch points – email, voice...
by Nancy Friedman | Basic Communication Skills, Business Communication, Communication Skills, Customer Interactions Training, Customer Service, Customer Service Communication, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Retail Customer Service Tips, Selling Skills
By Nancy Friedman, Customer Service Expert, Keynote Speaker, President of Telephone Doctor Customer Service Training A few years ago, one of my automotive clients came to me and said, “Nancy, we need a program on Selling to Women. Some of our guys just don’t get it,”...
