5 Rules to “Getting” Good Customer Service

by | Business Communication, Client Relationship, Communication Skills, Customer Service, Customer Service Communication, Customer Service Tips, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Retail Customer Service Tips

By Nancy Friedman, Customer Service Expert, President, Telephone Doctor Customer Service Training   Everyone talks about giving good customer service and you can imagine we’re all for that at Telephone Doctor Customer Service Training of course. However, with the...
Email Frustrations You May Be Making

Email Frustrations You May Be Making

by | Business Communication, Communication Skills, Customer Service, Customer Service Communication, Customer Service Tips, Email Communications, Email Etiquette, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Workplace Communication

By Nancy Friedman, Customer Service Keynote Speaker, President, Telephone Doctor Customer Service Training We now know email has surpassed voice mail in communications. Not answering emails is, of course, a big frustration. However, we’ve found a bunch of the...
Want Customer & Brand Loyalty? Create Your Own F – E – C Mentality

Want Customer & Brand Loyalty? Create Your Own F – E – C Mentality

by | Basic Communication Skills, Client Relationship, Customer Service, Customer Service Communication, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker

By Nancy Friedman, Customer Service Keynote Speaker, President of Telephone Doctor Customer Service Training Customer & Brand Loyalty. Ok boys and girls, it’s not brain surgery; it’s not rocket science; it’s not magic. It’s plain old F...
9 Ways to Gain the Competitive Edge

9 Ways to Gain the Competitive Edge

by | Business Communication, Client Relationship, Customer Service, Customer Service Challenges, Customer Service Communication, Customer Service Tips, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Retail Customer Service Tips, Workplace Communication

By Nancy Friedman, Customer Service Keynote Speaker, President of Telephone Doctor Customer Service Training   Tight economy! Reduced staff! Demanding customers! These days it’s extra challenging to satisfy and keep customers. It’s even more important than ever...