Why “I Know How You Feel” is Useless

Why “I Know How You Feel” is Useless

by | Business Communication, Communication Skills, Customer Service, Customer Service Communication, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker

By Nancy Friedman, Keynote Speaker, Customer Service Expert, President, Telephone Doctor Customer Service   EMPATHIZING EFFECTIVELY  “Oh Mrs. Friedman, I’m so sorry you’re having that problem. I understand how you feel.” OMG. DO YOU REALLY? NO, YOU...
Are you a Conversational Oxygen Sucker?

Are you a Conversational Oxygen Sucker?

by | Communication Skills, Customer Service, Customer Service Etiquette, Customer Service Tips, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker

By Nancy Friedman, Keynote Speaker, Customer Service Expert, President, Telephone Doctor Customer Service   Ever talk with someone who gets into a conversation, sometimes by accident, and just takes over? They suck the conversation out of the entire room. There...
World’s Shortest Blog

Everyday Fail-Safe Customer Service Tips

by | Customer Service Excellence, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, New Employee Orientation, Proactive Customer Service, Retail Customer Service Tips

By Nancy Friedman, Customer Service Expert, Keynote Speaker, President Telephone Doctor Customer Service   Because you and your clients are in touch so many ways, all these techniques and tips work in all the various communication touch points – email, voice...

5 Three Word Phrases to Help Your Day Go Better

by | Free Customer Service Articles, Free Customer Service Tips, Internal Customers, Keynote Addresses - Customer Service, Keynote Speaker, Management Development, Team Building, Workplace Communication

By Nancy Friedman, Customer Service Expert, Keynote Speaker, President, Telephone Doctor Customer Service Training Interested in making your day better as well as someone else’s? Read on. There are 5 three word phrases that can do that. Probably more, but we like...

I’ve Been Holding “FOREVER”

by | Client Relationship, Communication Skills, Customer Service, Customer Service Communication, Customer Service Tips, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Phone Skills Training, Telephone Technique

By Nancy Friedman, Customer Service Expert, Keynote Speaker, President, Telephone Doctor Customer Service How many times have you called a company and asked, “Please put me on hold.” Right! My bet is ZERO. And how many times have you been told “Hang on a second.”...