by Nancy Friedman | Customer Service
This trait won hands down as the most important characteristic when serving customers. In so many cases you get APATHY, the exact opposite of EMPATHY and SYMPATHY. Simply put, empathy is putting yourself in the other person’s shoes. How would you feel if what happened...
by Nancy Friedman | Customer Service
Short, sweet and to the point; our one-minute video clip on why people are more important than paperwork. Or if you’re a ‘reader,’ here’s the entire article – 6 Cardinal Rules of Customer Service:...
by Nancy Friedman | Basic Communication Skills, Basic Workplace Communication, Business Communication, Client Relationship, Communication Skills, Customer Service, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Retail Customer Service Tips, Telephone Skills Free Tips
By Nancy Friedman, Keynote Customer Service Speaker; President, Telephone Doctor Customer Service Training Could be, if your staff is using any of these phrases. There are many, many words and phrases that can, and will, sabotage your business. And chances are your...
by Nancy Friedman | Basic Communication Skills, Basic Workplace Communication, Communication Skills, Customer Service, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Phone Skills Training, Telephone Service Training, Telephone Skills Free Tips, Telephone Technique, Telephone Technique Training, Telephone Training
By Nancy Friedman, Customer Service Keynote speaker; President, Telephone Doctor Customer Service Training; Phone Skills Expert I work with all kinds of companies, executives and staff. For whatever reason, there’s usually a group of folks who feel they’re...
by Nancy Friedman | Basic Communication Skills, Business Communication, Client Relationship, Communication Skills, Customer Service, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Sales Training
By: Nancy Friedman, Keynote Speaker; President, Telephone Doctor Customer Service Training A while back I was speaking at the prestigious Million Dollar Round Table conference and at the end of the presentation, during our Q & A, an insurance salesman asked...
by Nancy Friedman | Customer Service
National Small Biz Week – Starts with good people. Here are some great new hiring questions to ask. What type of theatre experience have you had? That’s one question I believe that is missing in the hiring process. If not theatre, continue with sports, chorus,...
