by Nancy Friedman | Cell Phone Etiquette, Customer Service Communication, Customer Service Tips, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Telephone Technique, Voice Mail Techniques
By: Nancy Friedman, Customer Service Expert, Keynote Speaker, President, Telephone Doctor Customer Service Merry Christmas? Happy Holidays? Or I’ll be out till June 3? Hey, Nancy, what’s going on? Well, what’s going on is outdated voice mail...
by Nancy Friedman | Basic Communication Skills, Basic Workplace Communication, Communication Skills, Customer Interactions Training, Customer Service, Customer Service Communication, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Customer Service Keynote Speaker, President, Telephone Doctor Customer Service Training It seems as though many families have words they don’t like their kids to use. Forbid them! (Anyone wash their mouth out with soap anymore?) Certainly the...
by Nancy Friedman | Customer Service, Customer Service Communication, Customer Service Excellence, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Customer Service Keynote Speaker, President Telephone Doctor Customer Service Training. Customer service is a key function of any business operation. Companies that place a strong emphasis on assisting their customers, whether it be...
by Nancy Friedman | Business Communication, Customer Service Communication, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Keynote Speaker, Customer Service, President, Telephone Doctor Customer Service Training I won’t use names, but a few years ago while presenting a customer service training program at a rather large communication company with a director who had...
by Nancy Friedman | Customer Service Communication, Customer Service Excellence, Customer Service Tips, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Retail Customer Service Tips
By Author and Customer Service Expert Nancy Friedman, President Telephone Doctor Customer Service. Crowds, complaints, confusion. Yes, these are the big three this time of the year and add in one big “S” for stress. The good news is there are ways around all of...
by Nancy Friedman | Basic Communication Skills, Customer Service Communication, Customer Service Tips, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Customer Service Keynote speaker, President, Telephone Doctor OK! OK! Yes, there are certainly more than 21 ways to give GREAT customer service, but rather than overwhelm you, we wanted to start out with a palatable number. And 21 sounded like a...
