by Nancy Friedman | Customer Service
By Nancy Friedman, Customer Service Keynote Speaker, President Telephone Doctor Customer Service Went grocery shopping Saturday and, on the way in, seven Girl Scouts and their moms stood at the front door talking with each other while some of the kids were fiddling...
by Nancy Friedman | Customer Service
Complimentary Books or Webinar with a Nancy Program Celebrate with us! From Nancy Friedman, The Telephone Doctor – Customer Service Keynote Speaker Let’s go right to the bottom line. It’s time to say “thank you” and celebrate our...
by Nancy Friedman | Client Relationship, Communication Skills, Customer Service, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Phone Skills Training, Telephone Technique
By Nancy Friedman, Keynote Speaker; Customer Service Expert, President, Telephone Doctor Customer Service Training Enthusiasm – Defined as “intense and eager enjoyment, interest or approval.” So bottom line is if your phones aren’t...
by Nancy Friedman | Customer Service
An Interview with Nancy Friedman, Keynote speaker. By Ed Attanasio Auto body News Nancy Friedman is known throughout the country as the Telephone Doctor, but she is also a keynote speaker for large automotive companies and a customer service consultant for big...
by Nancy Friedman | Customer Service, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Keynote Speaker, Customer Service Expert, President, Telephone Doctor Customer Service Training What’s a NUM call?Don’t look it up – because we made it up.It means a No Ulterior Motive call or some sort of genuine, non-sales type contact....
by Nancy Friedman | Client Relationship, Communication Skills, Customer Service, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Keynote Speaker, Customer Service Expert, President of Telephone Doctor Customer Service Training Bragging rights. Do we have them in business?If you’re in the business of satisfying customers, the only thing that matters is what you DO. It’s...
by Nancy Friedman | Uncategorized
By Nancy Friedman, Keynote speaker, Customer Service Expert, President Telephone Doctor Customer Service FACT: The best weapon for a small business against the BIG guys is Customer Service.It’s that simple. We will pay more for better service! So if you’re a small...
by Nancy Friedman | Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Selling Skills
By Nancy Friedman, Keynote Speaker, Customer Service Expert, President Telephone Doctor Customer Service Training In sales we need to be a detective, a journalist and even a reporter.In sales we need to FIND OUT ‘who does it.’ Not who did it. Who...
by Nancy Friedman | Uncategorized
Dear Franchise Friends,As a two time mini-session IFA speaker (2014 & 2015), we wish you a great 2016 conference.While I’m missing IFA this year – (Am speaking at a large national insurance conference at the same time) i’ll be thinking good...
by Nancy Friedman | Communication Skills, Customer Service, Customer Service Excellence, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Keynote Speaker, Customer Service Expert, President of Telephone Doctor Customer Service. I just read an article about veterinarian clinics and how they’re trying to make their furry ‘guests’ “FEAR FREE.” I had...
