Dear Franchise Friends,

As a two time mini-session IFA speaker (2014 & 2015), we wish you a great 2016 conference.

While I’m missing IFA this year – (Am speaking at a large national insurance conference at the same time) i’ll be thinking good things for you all.

Planning for your 2016 conference? Please consider our program for your franchisees in 2016.

We’ve helped many franchisees increase customer retention, relations and sales. On the phone and in person.

Click here to see our unique programs to help franchisees increase sales & the customer service experience -A few IFA comments:

  • You are amazing! Great IFA Show-IFA 2015.
    Jerrod Sessler, Pres./CEO HomeTask, Author of Food Chain)
  • Truly enjoyed your presentation – funny and impactful. Thanks again for the awesome job you did at IFA.
    Matt Murphy , Pres. Ceo/ Griswold Home Care
  • Nancy, I thoroughly enjoyed your presentation and engagement at IFA. Your sincere and personal delivery of your message was truly inspirational! Thank you for your insights and I look forward to having you at one of our conventions!
    Stuart A. Williams, CFE TIDE/Agile

Click here for our demo packet. You’ll also receive a complimentary copy of my new book “Customer Service (finally) Defined

Safe travels to San Antonio – and look forward to seeing you at IFA in 2017! Or better yet, BEFORE!

Voted one of America’s “Favorite Speakers” 2015 By meeting planners national poll (Meetings & Conventions Pub)

Thank You, Nancy

Nancy Friedman, President – Keynote Speaker Telephone Doctor Customer Service Training

314-291-1012 -O
314-276-1012 -C

Nancy Friedman

Nancy Friedman

Communication and customer service expert Nancy Friedman, The Telephone Doctor, founder and chairman of Telephone Doctor Customer Service Training, is back in the saddle again. Well, back into live onsite programs, and still offering her ZOOM programs, in a cost saving manner. Whichever you choose, onsite or Zoom, you’ll be glad you did. The reviews are excellent, and audiences have loudly applauded her in either area. Sales, customer service and communication skills are her area of expertise, and she welcomes calls, texts, or emails. You can reach her directly at; through the website at, where you can sign up for her newsletters; or call/text directly at 314-276-1012 central time. Bring it on. Whether you need a keynote speaker or workshop/breakout speaker on customer service and communication skills, you’ll make a great choice.