by Nancy Friedman | Customer Service
AS SEEN ON WWW.INC.COM http://www.inc.com/cheryl-snapp-conner/the-5-biggest-voicemail-mistakes-youre-probably-making.html Are you guilty of terrible voicemail etiquette? Chances are high the answer is yes. Customer service expert Nancy Friedman (The Telephone...
by Nancy Friedman | Client Relationship, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Customer Service Keynote Speaker; President, Telephone Doctor Customer Service Training As published on forbes.com: Excited to share these tips with you all....
by Nancy Friedman | Customer Service
As published on forbes.com: http://www.forbes.com/sites/cherylsnappconner/2016/11/19/10-new-linkedin-tips-to-propel-your-pr/#1b475151730b This week I re-connected with Nancy Friedman, the St. Louis-based customer service expert who’s enjoyed some extreme PR hits and...
by Nancy Friedman | Customer Service
Have you ever stopped to call your own cell phone or even your answering machine at home or work? Well you should. The phrases that are on ‘most’ phones are very frustrating to the public. In this short video are the 5 frustrating Voice Mail phrases .. get them off...
by Nancy Friedman | Basic Communication Skills, Basic Workplace Communication, Communication Skills, Customer Service, Customer Service Communication, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Keynote Customer Service speaker – Customer Service, Communications and Sales. President of Telephone Doctor Customer Service Training FACT: Customers go out of their way looking for companies that give great customer service. FACT:...
by Nancy Friedman | Customer Service
If you’re interested in seeing how well you and your company rate on handling customers – here’s an easy quiz for you and your team. (print this using the Social media bar just above this article and click the Orange Plus then choose print) Ten...
by Nancy Friedman | Business Communication, Client Relationship, Communication Skills, Customer Service, Customer Service Communication, Customer Service Tips, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Retail Customer Service Tips
By Nancy Friedman, Customer Service Expert, President, Telephone Doctor Customer Service Training Everyone talks about giving good customer service and you can imagine we’re all for that at Telephone Doctor Customer Service Training of course. However, with the...
by Nancy Friedman | Business Communication, Communication Skills, Customer Service, Customer Service Communication, Customer Service Tips, Email Communications, Email Etiquette, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Workplace Communication
By Nancy Friedman, Customer Service Keynote Speaker, President, Telephone Doctor Customer Service Training We now know email has surpassed voice mail in communications. Not answering emails is, of course, a big frustration. However, we’ve found a bunch of the...
by Nancy Friedman | Customer Service
Nancy, Since our convention and your wonderful presentation, I’ve been thinking about something that I feel compelled to tell you about. You may or may not remember this, but during your presentation you asked anyone who served in the armed forces to stand. I stood...
by Nancy Friedman | Customer Service
Honored to be keynote speaker at FBA’s annual conference November 14, in Orlando Fla. And the frosting on the cake?? I’m on the afternoon Mastermind Panel with Franchise Guru, Paul Segreto, recently named President of FBA. I’ll be sharing some awesome Linked In...
