paulsegreto-fbaHonored to be keynote speaker at FBA’s annual conference November 14, in Orlando Fla. 

And the frosting on the cake??    I’m on the afternoon Mastermind Panel with Franchise Guru, Paul Segreto, recently named President of FBA.    I’ll be sharing some awesome Linked In Tips (rapport building and little tips I’ve learned along the way…….)

Have concerns about how your franchise phones are being handled?  Or want to improve your Customer Service and ROI.… check out our site,     

It’s like Tupperware – you’ll either need it or not.     

We’re a phone call away – 314 291 -1012.  (St Louis MO) or email me at     

All the best,



Nancy Friedman

Nancy Friedman

Communication and customer service expert Nancy Friedman, The Telephone Doctor, founder and chairman of Telephone Doctor Customer Service Training, is back in the saddle again. Well, back into live onsite programs, and still offering her ZOOM programs, in a cost saving manner. Whichever you choose, onsite or Zoom, you’ll be glad you did. The reviews are excellent, and audiences have loudly applauded her in either area. Sales, customer service and communication skills are her area of expertise, and she welcomes calls, texts, or emails. You can reach her directly at; through the website at, where you can sign up for her newsletters; or call/text directly at 314-276-1012 central time. Bring it on. Whether you need a keynote speaker or workshop/breakout speaker on customer service and communication skills, you’ll make a great choice.