Have you ever stopped to call your own cell phone or even your answering machine at home or work? Well you should. The phrases that are on ‘most’ phones are very frustrating to the public.

In this short video are the 5 frustrating Voice Mail phrases .. get them off yours now.

Now you’re probably saying “well, then what should I say, Nancy”

Have a warm, friendly, smiling message that invites folks to leave a message. Without the obvious useless phrases.

It’s not that hard.

Hi, this is Nancy – Go ahead a leave your message and I will return your call or have it returned in my behalf. Emergency number is 314 291 1012. Make it a fun day.

And don’t forget to SMILE.. That’s critical on all messages.

All the best,


Nancy Friedman

Nancy Friedman

Communication and customer service expert Nancy Friedman, The Telephone Doctor, founder and chairman of Telephone Doctor Customer Service Training, is back in the saddle again. Well, back into live onsite programs, and still offering her ZOOM programs, in a cost saving manner. Whichever you choose, onsite or Zoom, you’ll be glad you did. The reviews are excellent, and audiences have loudly applauded her in either area. Sales, customer service and communication skills are her area of expertise, and she welcomes calls, texts, or emails. You can reach her directly at nancyf@telephonedoctor.com; through the website at www.nancyfriedman.com, where you can sign up for her newsletters; or call/text directly at 314-276-1012 central time. Bring it on. Whether you need a keynote speaker or workshop/breakout speaker on customer service and communication skills, you’ll make a great choice.