Since our convention and your wonderful presentation, I’ve been thinking about something that I feel compelled to tell you about.  You may or may not remember this, but during your presentation you asked anyone who served in the armed forces to stand.  I stood as you led a round of applause for the veterans in the room.

I served during the Vietnam era.  I don’t know if you remember this, but if you were a member of the military at that time, you were not thanked, appreciated or otherwise recognized for putting your life on the line. When I traveled, I often didn’t wear my uniform for fear of being ridiculed.  That day when you asked us all to stand was the first time in my life that I was honored for my service.  It is something that meant a lot to me and for which I will forever be grateful to you.  “People will often not remember what you said, or what you did, but they will always remember how you made them feel.”

Thank you dear lady. 


Nancy Friedman

Nancy Friedman

Communication and customer service expert Nancy Friedman, The Telephone Doctor, founder and chairman of Telephone Doctor Customer Service Training, is back in the saddle again. Well, back into live onsite programs, and still offering her ZOOM programs, in a cost saving manner. Whichever you choose, onsite or Zoom, you’ll be glad you did. The reviews are excellent, and audiences have loudly applauded her in either area. Sales, customer service and communication skills are her area of expertise, and she welcomes calls, texts, or emails. You can reach her directly at; through the website at, where you can sign up for her newsletters; or call/text directly at 314-276-1012 central time. Bring it on. Whether you need a keynote speaker or workshop/breakout speaker on customer service and communication skills, you’ll make a great choice.