by Nancy Friedman | Basic Workplace Communication, Business Communication, Client Relationship, Communication Skills, Communication Skills Training, Customer Interactions Training, Customer Service, Customer Service Communication, Customer Service Excellence, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Retail Customer Service Tips, Retail Service Training
By Nancy Friedman, Customer Service Expert, Keynote Speaker and President of Telephone Doctor Customer Service Training The holidays are fast approaching. Few times are more important for your customer service. The holidays cannot only make your financial year...
by Nancy Friedman | Customer Service
By Nancy Friedman, Customer Service Expert, Speaker, President Telephone Doctor Customer Service Training Pick up any ad and there’s probably a line of type or two of how well you’ll be treated when you shop or call there. Usually the advertisement reads, “We’re the...
by Nancy Friedman | Basic Communication Skills, Basic Workplace Communication, Business Communication, Client Relationship, Communication Skills, Customer Service, Customer Service Communication, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Phone Skills Training, Receptionist Training, Retail Customer Service Tips, Telephone Service Training, Telephone Skills Free Tips, Telephone Technique, Telephone Technique Training, Telephone Training
By Nancy Friedman, Customer Service Keynote Speaker; President of Telephone Doctor Customer Service Training We call them conversation diverters. Killer words are words that make your customers and your potential customers (and oftentimes friends and family)...
by Nancy Friedman | Customer Service
As posted on https://www.trainerhangout.com/coach-customer-service-nancy-friedman/ Nancy Friedman is one of the top customer service and employee relations experts in the North America. She believes that most sales are lost due to poor service rather than a mediocre...
by Nancy Friedman | Customer Service
Nancy quoted: ……According to Nancy Friedman, when it comes to customer relations, no business is more on the front lines than the travel industry. “From travel agents dealing with their clients, to the major airlines and hotels who field hundreds of...
