by Nancy Friedman | Call Center Training, Call Center Training Programs, Client Relationship, Client Services Training, Customer Interactions Training, Customer Service, Customer Service Challenges, Customer Service Communication, Customer Service Etiquette, Customer Service Excellence, Customer Service Tips, Customer Service Training, Difficult Customers, Free Customer Service Articles, Free Customer Service Tips, Government Service Training, Healthcare Service Training, Hospitality Service Training, Inbound Call Centers, Keynote Addresses - Customer Service, Keynote Speaker, Management Development, Motivation & Attitude Training, New Employee Orientation, Personnel Training, Phone Skills Training, Proactive Customer Service, Receptionist Training, Retail Customer Service Tips, Retail Service Training
By Nancy Friedman, Telephone Doctor Almost anyone who’s been in a customer service position has had the opportunity of running into either an irate call or person…or a situation that, shall we say, is not pleasant. And even though it may not even be our fault,...
