Are Your Customers ‘Fear Free’?

by | Communication Skills, Customer Service, Customer Service Excellence, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker

By Nancy Friedman, Keynote Speaker, Customer Service Expert, President of Telephone Doctor Customer Service. I just read an article about veterinarian clinics and how they’re trying to make their furry ‘guests’ “FEAR FREE.” I had...

Why Chewing Gum When You Are With Clients Can/Will Ruin Your Relationship

by | Customer Service, Customer Service Etiquette, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker

By Nancy Friedman, Keynote Speaker, Customer Service Expert, President of Telephone Doctor Customer Service Training One article says chewing gum gives you wrinkles – another one says it won’t. Go figure.You have bad breath you say? Here’s a...

Are You Ready? With all the social interaction out there; it can still end up with a phone call.

by | Basic Communication Skills, Client Relationship, Communication Skills, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker

Are You Ready? With all the social interaction out there; it can still end up with a phone call.By Nancy Friedman, Keynote Speaker, Customer Service, Communication expert, President Telephone Doctor Customer Service. There’s a communication tool missing on our...

Don’t Forget This Critical Hiring Tip

by | Business Communication, Customer Service Communication, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker

By Nancy Friedman, Keynote Speaker, Customer Service, President, Telephone Doctor Customer Service Training I won’t use names, but a few years ago while presenting a customer service training program at a rather large communication company with a director who had...

Cell Phone Voice Mail Phrases Right Way – Wrong Way

by | Cell Phone Etiquette, Customer Service Tips, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Telephone Skills Free Tips

By Nancy Friedman, Customer Service Keynote Speaker, President Telephone Doctor Customer Service  A few months ago we ran a blog/article on what NOT to say on your cell phone voice mail. We had many comments back to us (in loud form), “OK Nancy, if we shouldn’t...