by Nancy Friedman | Business Communication, Client Relationship, Communication Skills, Customer Service, Customer Service Communication, Customer Service Tips, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Retail Customer Service Tips
By Nancy Friedman, Customer Service Expert, President, Telephone Doctor Customer Service Training Everyone talks about giving good customer service and you can imagine we’re all for that at Telephone Doctor Customer Service Training of course. However, with the...
by Nancy Friedman | Business Communication, Communication Skills, Customer Service, Customer Service Communication, Customer Service Tips, Email Communications, Email Etiquette, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Workplace Communication
By Nancy Friedman, Customer Service Keynote Speaker, President, Telephone Doctor Customer Service Training We now know email has surpassed voice mail in communications. Not answering emails is, of course, a big frustration. However, we’ve found a bunch of the...
by Nancy Friedman | Business Communication, Customer Service, Customer Service Communication, Customer Service Etiquette, Customer Service Tips
When we automatically say “NO” or “We don’t have it” or any other immediate rejection to a customer (or anyone for that matter), you’re turning the customer off and often, away. When we adopt the BE A DOUBLE CHECKER mentality...
by Nancy Friedman | Business Communication, Client Relationship, Customer Service, Customer Service Challenges, Customer Service Communication, Customer Service Tips, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Retail Customer Service Tips, Workplace Communication
By Nancy Friedman, Customer Service Keynote Speaker, President of Telephone Doctor Customer Service Training Tight economy! Reduced staff! Demanding customers! These days it’s extra challenging to satisfy and keep customers. It’s even more important than ever...
by Nancy Friedman | Customer Service, Customer Service Tips, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Customer Service Keynote Speaker; President, Telephone Doctor Customer Service Training Customer Service Week is October 3 through 7, 2016. WIN A BOOK Most of us know the Telephone Doctor mentality is: celebrate customer service week all year round,...
by Nancy Friedman | Client Relationship, Communication Skills, Customer Service, Customer Service Excellence, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Retail Customer Service Tips
By Nancy Friedman, Customer Service Expert, Keynote Speaker; President, Telephone Doctor Customer Service Training Are You a Double Checker? I am. I learned to be after several things happened where if I had double checked, I would’ve come out ahead. True...
