It’s Never Too Late to Send a Thank you Note

It’s Never Too Late to Send a Thank you Note

by | Client Relationship, Communication Skills, Customer Service, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker

By Nancy Friedman, Keynote Speaker, Customer Service Expert, President of Telephone Doctor Customer Service   The email below, was received recently. (Thursday, June 16, 2016 – MANY years after the incident.) It was still very appreciated, made me feel super and...
The Service Mentality – Defined

The “CARE” Gene. Do you have it? Check this out.

by | Business Communication, Client Relationship, Communication Skills, Customer Service, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker

By Nancy Friedman, Keynote Speaker, Customer Service Expert, President, Telephone Doctor Customer Service Training.   Ok, no tips. No tricks. No BEST EVER. No amazing customer service tips. No ‘The one thing you’ll ever need in customer...
Do You Use These DIRTY Words?

Do You Use These DIRTY Words?

by | Basic Communication Skills, Basic Workplace Communication, Communication Skills, Customer Interactions Training, Customer Service, Customer Service Communication, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker

By Nancy Friedman, Customer Service Keynote Speaker, President, Telephone Doctor Customer Service Training It seems as though many families have words they don’t like their kids to use. Forbid them! (Anyone wash their mouth out with soap anymore?) Certainly the...
3 Biggest Customer Service Skills Needed

3 Biggest Customer Service Skills Needed

by | Basic Communication Skills, Communication Skills, Customer Service, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker

By Nancy Friedman, Keynote Customer Service Speaker, President Telephone Doctor Customer Service Training Doesn’t matter what you’re selling or providing, if you’re in business you probably have the same concerns. How do we keep our clients, patients, guests,...
How Your Business Phone is Answered is CRITICAL

How Your Business Phone is Answered is CRITICAL

by | Client Relationship, Communication Skills, Customer Service, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Phone Skills Training, Telephone Technique

By Nancy Friedman, Keynote Speaker; Customer Service Expert, President, Telephone Doctor Customer Service Training   Enthusiasm – Defined as “intense and eager enjoyment, interest or approval.” So bottom line is if your phones aren’t...