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Do you return all your emails & phone calls?

Do you return all your emails & phone calls?

By Nancy Friedman, Keynote Speaker, President, Telephone Doctor Customer Service Training   A while back, folks used to ask me, “Nancy what do you think of people who don’t return their phone calls?” My answer was simple – “NOT VERY MUCH!” Not return a phone...
Do You Use These DIRTY Words?

Do You Use These DIRTY Words?

By Nancy Friedman, Customer Service Keynote Speaker, President, Telephone Doctor Customer Service Training It seems as though many families have words they don’t like their kids to use. Forbid them! (Anyone wash their mouth out with soap anymore?) Certainly the...
3 Biggest Customer Service Skills Needed

3 Biggest Customer Service Skills Needed

By Nancy Friedman, Keynote Customer Service Speaker, President Telephone Doctor Customer Service Training Doesn’t matter what you’re selling or providing, if you’re in business you probably have the same concerns. How do we keep our clients, patients, guests,...

Are You Ready? With all the social interaction out there; it can still end up with a phone call.

Are You Ready? With all the social interaction out there; it can still end up with a phone call.By Nancy Friedman, Keynote Speaker, Customer Service, Communication expert, President Telephone Doctor Customer Service. There’s a communication tool missing on our...

Want a Winning Hand Every Time? 21 Ways to GREAT Customer Service & Beyond

By Nancy Friedman, Customer Service Keynote speaker, President, Telephone Doctor OK! OK! Yes, there are certainly more than 21 ways to give GREAT customer service, but rather than overwhelm you, we wanted to start out with a palatable number. And 21 sounded like a...