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Do you return all your emails & phone calls?

Do you return all your emails & phone calls?

by | Basic Communication Skills, Communication Skills, Customer Service, Customer Service Communication, Customer Service Etiquette, Customer Service Tips, Email Communications, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Phone Skills Training, Workplace Communication

By Nancy Friedman, Keynote Speaker, President, Telephone Doctor Customer Service Training   A while back, folks used to ask me, “Nancy what do you think of people who don’t return their phone calls?” My answer was simple – “NOT VERY MUCH!” Not return a phone...
Do You Use These DIRTY Words?

Do You Use These DIRTY Words?

by | Basic Communication Skills, Basic Workplace Communication, Communication Skills, Customer Interactions Training, Customer Service, Customer Service Communication, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker

By Nancy Friedman, Customer Service Keynote Speaker, President, Telephone Doctor Customer Service Training It seems as though many families have words they don’t like their kids to use. Forbid them! (Anyone wash their mouth out with soap anymore?) Certainly the...
3 Biggest Customer Service Skills Needed

3 Biggest Customer Service Skills Needed

by | Basic Communication Skills, Communication Skills, Customer Service, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker

By Nancy Friedman, Keynote Customer Service Speaker, President Telephone Doctor Customer Service Training Doesn’t matter what you’re selling or providing, if you’re in business you probably have the same concerns. How do we keep our clients, patients, guests,...

Are You Ready? With all the social interaction out there; it can still end up with a phone call.

by | Basic Communication Skills, Client Relationship, Communication Skills, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker

Are You Ready? With all the social interaction out there; it can still end up with a phone call.By Nancy Friedman, Keynote Speaker, Customer Service, Communication expert, President Telephone Doctor Customer Service. There’s a communication tool missing on our...

Want a Winning Hand Every Time? 21 Ways to GREAT Customer Service & Beyond

by | Basic Communication Skills, Customer Service Communication, Customer Service Tips, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker

By Nancy Friedman, Customer Service Keynote speaker, President, Telephone Doctor OK! OK! Yes, there are certainly more than 21 ways to give GREAT customer service, but rather than overwhelm you, we wanted to start out with a palatable number. And 21 sounded like a...