Things NOT to Say to a Customer

Things NOT to Say to a Customer

By Nancy Friedman, Keynote/Workshop Customer Service Speaker; President, Telephone Doctor Customer Service Training It shouldn’t matter what industry; there simply are things that should NOT – OK, NEVER, be said to customers. I received this email from a LinkedIn...
6 Tried & True Listening Tips

6 Tried & True Listening Tips

By Nancy Friedman, Keynote/Workshop Customer Service Speaker; President, Telephone Doctor Customer Service Training   Listening isn’t the same as hearing. Think about a commercial for a product you have no interest in; it’s easy to tune that information out,...