by Nancy Friedman | Customer Service
By Nancy Friedman, Keynote/Workshop Customer Service Speaker; President, Telephone Doctor Customer Service Training It shouldn’t matter what industry; there simply are things that should NOT – OK, NEVER, be said to customers. I received this email from a LinkedIn...
by Nancy Friedman | Basic Communication Skills, Business Communication, Communication Skills, Customer Service, Customer Service Communication, Customer Service Excellence, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Listening Skills Training, Phone Skills Training, Proactive Customer Service, Receptionist Training, Retail Customer Service Tips, Telephone Service Training, Telephone Skills Free Tips, Telephone Technique, Workplace Communication
By Nancy Friedman, Keynote/Workshop Customer Service Speaker; President, Telephone Doctor Customer Service Training Listening isn’t the same as hearing. Think about a commercial for a product you have no interest in; it’s easy to tune that information out,...
by Nancy Friedman | Customer Service
By Nancy Friedman, Customer Service Expert; President, Telephone Doctor Customer Service Training We did a survey a while back at one of my speaking engagements. I wanted to know what really bugged folks about emails they received. Without hesitation, the top 3 were:...
by Nancy Friedman | Customer Service, Customer Service Challenges, Customer Service Excellence, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Customer Service Speaker; President, Telephone Doctor Customer Service One of the hottest job sectors in 2018 will be in customer service. According to a story in USA Today, several industries will be hiring and stepping up their customer...
