By Nancy Friedman, Keynote/Workshop Customer Service Speaker; President, Telephone Doctor Customer Service Training



Looks harmless, right? Yet it’s been labeled “social noise.” Especially to those we don’t know, haven’t met, and may never see again. SEMI-USELESS!

There are dozens of other ways to open and start a conversation in person or on the phone. A few are:

* Nice to hear your voice.

* Good to meet you.

* Glad to talk with you.

* Good to see you.

* Thanks for taking my call.

* You’re looking great.

* Glad to make your acquaintance.

* You sound/look chipper.

* And so many more.

“Hi how are you” can reduce effectiveness, especially on a first-time introduction, call or meeting.

And for people you see every day at work, or all the time elsewhere, it’s ineffective as well. Say something creative, unique.

You pass someone in the hall at work, on the street, wherever. It usually goes like this: “Hi, how are you?” * “Fine, how are you?” * “Fine.”

Done. * Over. * Nothing. * Nada. * SEMI-USELESS.

Use a more original, caring comment. You’ll see a big difference. And so will the other person. Again, it’s not bad – simply ineffective.


Nancy Friedman

Nancy Friedman

Communication and customer service expert Nancy Friedman, The Telephone Doctor, founder and chairman of Telephone Doctor Customer Service Training, is back in the saddle again. Well, back into live onsite programs, and still offering her ZOOM programs, in a cost saving manner. Whichever you choose, onsite or Zoom, you’ll be glad you did. The reviews are excellent, and audiences have loudly applauded her in either area. Sales, customer service and communication skills are her area of expertise, and she welcomes calls, texts, or emails. You can reach her directly at; through the website at, where you can sign up for her newsletters; or call/text directly at 314-276-1012 central time. Bring it on. Whether you need a keynote speaker or workshop/breakout speaker on customer service and communication skills, you’ll make a great choice.