By Nancy Friedman, Keynote/Workshop Customer Service Speaker; President, Telephone Doctor Customer Service Training



Looks harmless, right? Yet it’s been labeled “social noise.” Especially to those we don’t know, haven’t met, and may never see again. SEMI-USELESS!

There are dozens of other ways to open and start a conversation in person or on the phone. A few are:

* Nice to hear your voice.

* Good to meet you.

* Glad to talk with you.

* Good to see you.

* Thanks for taking my call.

* You’re looking great.

* Glad to make your acquaintance.

* You sound/look chipper.

* And so many more.

“Hi how are you” can reduce effectiveness, especially on a first-time introduction, call or meeting.

And for people you see every day at work, or all the time elsewhere, it’s ineffective as well. Say something creative, unique.

You pass someone in the hall at work, on the street, wherever. It usually goes like this: “Hi, how are you?” * “Fine, how are you?” * “Fine.”

Done. * Over. * Nothing. * Nada. * SEMI-USELESS.

Use a more original, caring comment. You’ll see a big difference. And so will the other person. Again, it’s not bad – simply ineffective.


Nancy Friedman

Nancy Friedman

Nancy Friedman, customer service keynote speaker, is founder and chairman of Telephone Doctor Customer Service Training and a featured speaker at franchise, association, and corporate meetings around the world. A popular TV guest, she appeared on Oprah, The Today Show, CNN, FOX News, Good Morning America and CBS This Morning, as well as hundreds of other radio, television and print outlets around the world, including the Wall Street Journal, and USA Today. The author of 9 books on her chosen topics, Nancy helps corporate America improve their communications with their customers & co-workers.