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8 Tips to Help You Negotiate Better

8 Tips to Help You Negotiate Better

By Nancy Friedman, Customer Service Keynote Speaker; President, Telephone Doctor Customer Service Training Everyone negotiates – sometime, somewhere, somehow. From telling the kids, “After you eat your dinner, then you can go play” to the highest...
Customer Service Expert Nancy Friedman to Deliver Three Presentations at National Tour Association Conference

Secrets You Need to Hear from Customers

By Nancy Friedman, Customer Service Keynote Speaker and President of Telephone Doctor Customer Service Training   Over the years; we’ve heard a lot from our clients – YOUR CUSTOMERS. Here are a few you’ll identify with. Take heed. #1 – Customers are Grateful for...