By Steve Turner Original post can be found here:

ST.LOUIS, MO – February 6, 2017 – Nancy Friedman, nationally known customer service keynote speaker, is back by popular demand and will deliver a special presentation at the February meeting of the Heartland Chapter of the Community Associations Institute in St. Louis. The event is set for 11am to 1pm, February 8, 2017, at the Lodge of Des Peres.

Nancy Friedman Customer Service Keynote SpeakerFriedman, President of The Telephone Doctor Customer Service Training, will speak on The 7 Traits of Being Successful. Her presentation will focus on what it takes to be successful as a community association leader. She will address how not only executives but everyone in the organization can up their game and improve their skills. It is jam packed with ideas and techniques attendees can put to work both now and well into the future, and is filled with the enthusiasm and humor only Friedman can deliver.

The Community Associations Institute (CAI) is the only national organization dedicated to fostering vibrant, responsive, competent community associations. Their mission is to assist community associations in promoting harmony, community, and responsible leadership.

They believe that by giving board members, managers, and homeowners the knowledge to better run their associations, they can turn “owners” into “neighbors,” increasing harmony, and leading to more prosperous, safer communities.

“Now more than ever leadership plays a crucial role in association management. It is important that board members, managers and executives understand the foundations of developing certain traits that will lead to their success. Attendees will learn dozens of techniques they can use to better themselves and their communities,” Friedman said.

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A popular Customer Service and Leadership speaker, Friedman speaks regularly to many associations, organizations and all types of businesses including food and restaurants, healthcare firms, travel agents, and more on techniques to Improve Face-to-Face Customer Service, Telephone Sales Training, and Communications Skills.

Her address to CAI will be one of many presentations Friedman has delivered in the past 12 months.

Nancy Friedman

Nancy Friedman

Communication and customer service expert Nancy Friedman, The Telephone Doctor, founder and chairman of Telephone Doctor Customer Service Training, is back in the saddle again. Well, back into live onsite programs, and still offering her ZOOM programs, in a cost saving manner. Whichever you choose, onsite or Zoom, you’ll be glad you did. The reviews are excellent, and audiences have loudly applauded her in either area. Sales, customer service and communication skills are her area of expertise, and she welcomes calls, texts, or emails. You can reach her directly at; through the website at, where you can sign up for her newsletters; or call/text directly at 314-276-1012 central time. Bring it on. Whether you need a keynote speaker or workshop/breakout speaker on customer service and communication skills, you’ll make a great choice.