ST.LOUIS, MO – February 13, 2017 – Nancy Friedman, nationally known customer service keynote speaker, has been selected to deliver three presentations at the National Tour Association’s Travel Exchange National Conference, March 1, 2017 at America’s Center in
St. Louis.

Nancy Friedman Customer Service Keynote SpeakerFriedman, President of The Telephone Doctor Customer Service Training, will host two breakouts on sales & customer service as well as a mini session right on the Trade Floor on “The 5 Email Errors You’re Probably Making & Don’t Know It”. One of the special benefits of Friedman’s programs is her ability to talk to all job titles across the board concerning communications within their own organization and their customers. Her presentations are jam packed with ideas and techniques attendees can put to work immediately and forever and is filled with the enthusiasm and humor only Friedman can deliver.

The Travel Exchange is NTA’s annual conference, where members do business, learn more about the industry and find out how others are tackling challenges. But it’s even more than that. It’s a chance for members to meet the travel world under one roof, a chance to share ideas and make lifelong friends. TREX is the most important travel industry event of the year, featuring the hottest travel product from every U.S. state, Canadian province and 30+ countries.

“Communication skills are the key to success in the fast moving travel industry. Whether it is face-to-face, by phone or email, it is important that agency owners, managers and staff understand how to communicate properly with both customers and employees. Attendees will learn dozens of techniques they can use to better their businesses, their teams and themselves,” Friedman said.

A popular Keynote Customer Service speaker, Friedman speaks regularly to many travel related associations and organizations, and all types of businesses including food and restaurants, healthcare firms and more on techniques to Improve Face-to-Face Customer Service, Telephone Sales Training, and Communications Skills.

Nancy Friedman

Nancy Friedman

Communication and customer service expert Nancy Friedman, The Telephone Doctor, founder and chairman of Telephone Doctor Customer Service Training, is back in the saddle again. Well, back into live onsite programs, and still offering her ZOOM programs, in a cost saving manner. Whichever you choose, onsite or Zoom, you’ll be glad you did. The reviews are excellent, and audiences have loudly applauded her in either area. Sales, customer service and communication skills are her area of expertise, and she welcomes calls, texts, or emails. You can reach her directly at; through the website at, where you can sign up for her newsletters; or call/text directly at 314-276-1012 central time. Bring it on. Whether you need a keynote speaker or workshop/breakout speaker on customer service and communication skills, you’ll make a great choice.