by Nancy Friedman | Client Relationship, Communication Skills, Customer Service, Customer Service Excellence, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Retail Customer Service Tips
By Nancy Friedman, Customer Service Expert, Keynote Speaker; President, Telephone Doctor Customer Service Training Are You a Double Checker? I am. I learned to be after several things happened where if I had double checked, I would’ve come out ahead. True...
by Nancy Friedman | Basic Workplace Communication, Business Communication, Client Relationship, Communication Skills, Customer Service, Customer Service Communication, Customer Service Tips, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Retail Customer Service Tips, Workplace Communication
By Nancy Friedman, Customer Service Expert, Keynote Speaker; President, Telephone Doctor Customer Service Training There are many ways to sabotage a business. And chances are your staff is doing some of it, without you even knowing it. That’s the bad news. The...
by Nancy Friedman | Business Communication, Communication Skills, Customer Service, Customer Service Communication, Customer Service Training, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Customer Service Keynote Speaker, President, Telephone Doctor Customer Service Training In a recent and very well written Wall Street Journal article with this title by reporter Kate Davidson, she explains Soft Skills can be tough to spot on a...
by Nancy Friedman | Basic Communication Skills, Business Communication, Client Relationship, Communication Skills, Customer Service, Customer Service Tips, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Customer Service Keynote Speaker, President, Telephone Doctor Customer Service Training You can imagine as a customer service training company and a communications and customer service expert, we’ve collected an enormous amount of information...
by Nancy Friedman | Business Communication, Communication Skills, Customer Service, Customer Service Communication, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Keynote Speaker, Customer Service Expert, President, Telephone Doctor Customer Service EMPATHIZING EFFECTIVELY “Oh Mrs. Friedman, I’m so sorry you’re having that problem. I understand how you feel.” OMG. DO YOU REALLY? NO, YOU...
by Nancy Friedman | Communication Skills, Customer Service, Customer Service Etiquette, Customer Service Tips, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Keynote Speaker, Customer Service Expert, President, Telephone Doctor Customer Service Ever talk with someone who gets into a conversation, sometimes by accident, and just takes over? They suck the conversation out of the entire room. There...
