Be a Double Checker

Be a Double Checker

by | Client Relationship, Communication Skills, Customer Service, Customer Service Excellence, Customer Service Tips, Customer Service Training, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Retail Customer Service Tips

By Nancy Friedman, Customer Service Expert, Keynote Speaker; President, Telephone Doctor Customer Service Training   Are You a Double Checker? I am. I learned to be after several things happened where if I had double checked, I would’ve come out ahead. True...
Five Ways to Sabotage Your Business

Five Ways to Sabotage Your Business

by | Basic Workplace Communication, Business Communication, Client Relationship, Communication Skills, Customer Service, Customer Service Communication, Customer Service Tips, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker, Retail Customer Service Tips, Workplace Communication

By Nancy Friedman, Customer Service Expert, Keynote Speaker; President, Telephone Doctor Customer Service Training   There are many ways to sabotage a business. And chances are your staff is doing some of it, without you even knowing it. That’s the bad news. The...
Kostly Kustomer Komments

Kostly Kustomer Komments

by | Basic Communication Skills, Business Communication, Client Relationship, Communication Skills, Customer Service, Customer Service Tips, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker

By Nancy Friedman, Customer Service Keynote Speaker, President, Telephone Doctor Customer Service Training You can imagine as a customer service training company and a communications and customer service expert, we’ve collected an enormous amount of information...
Why “I Know How You Feel” is Useless

Why “I Know How You Feel” is Useless

by | Business Communication, Communication Skills, Customer Service, Customer Service Communication, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker

By Nancy Friedman, Keynote Speaker, Customer Service Expert, President, Telephone Doctor Customer Service   EMPATHIZING EFFECTIVELY  “Oh Mrs. Friedman, I’m so sorry you’re having that problem. I understand how you feel.” OMG. DO YOU REALLY? NO, YOU...
Are you a Conversational Oxygen Sucker?

Are you a Conversational Oxygen Sucker?

by | Communication Skills, Customer Service, Customer Service Etiquette, Customer Service Tips, Free Customer Service Articles, Free Customer Service Tips, Keynote Addresses - Customer Service, Keynote Speaker

By Nancy Friedman, Keynote Speaker, Customer Service Expert, President, Telephone Doctor Customer Service   Ever talk with someone who gets into a conversation, sometimes by accident, and just takes over? They suck the conversation out of the entire room. There...