by Nancy Friedman | Customer Service
NANCY FRIEDMAN The Telephone Doctor 1. Your story is so interesting; primarily because you never really wanted to start a telephone sales and service consulting business. Take us back to those early days and tell everyone the story of how you started down the road to...
by Nancy Friedman | Customer Service
311 Conference Presents Nancy Friedman, The Telephone Doctor Monday, April 8, 2019 Phoenix, AZ CALL CENTER MANAGERS Exciting News Call Center Magic is what Nancy Friedman, The Telephone Doctor, will bring to our 311 conference in Phoenix this coming April. Nancy,...
by Nancy Friedman | Customer Service
By Nancy Friedman, Customer Service Expert; President, Telephone Doctor Customer Service Training We did a survey a while back at one of my speaking engagements. I wanted to know what really bugged folks about emails they received. Without hesitation, the top 3 were:...
by Nancy Friedman | Basic Communication Skills, Business Communication, Communication Skills, Complimentary Customer Service Articles, Complimentary Customer Service Tips, Customer Service, Customer Service Challenges, Customer Service Communication, Customer Service Excellence, Customer Service Tips, Customer Service Training, Keynote Addresses - Customer Service, Keynote Speaker, Retail Customer Service Tips
By Nancy Friedman, Telephone Doctor, Customer Service Expert; President, Telephone Doctor Customer Service Training What’s the best excuse for not giving great customer service you’ve heard? Love to hear them and my bet is you’ve heard a lot of...
by Nancy Friedman | Basic Communication Skills, Communication Skills, Complimentary Customer Service Articles, Complimentary Customer Service Tips, Customer Service, Customer Service Communication, Customer Service Tips, Customer Service Training, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, The Telephone Doctor; Keynote Customer Speaker; President, Telephone Doctor Customer Service Training Either way, one needs to practice. It’s easy to practice being positive and it’s much more difficult to practice being negative....
by Nancy Friedman | Business Communication, Client Relationship, Communication Skills, Complimentary Customer Service Articles, Complimentary Customer Service Tips, Customer Service, Customer Service Communication, Customer Service Etiquette, Customer Service Tips, Customer Service Training, Keynote Addresses - Customer Service, Keynote Speaker
By Nancy Friedman, Telephone Doctor; Keynote speaker; President, Telephone Doctor Customer Service Training Anyone who has ever worked a booth at a trade show knows it’s just that – “WORK.” Lots of work. And sometimes, no lunch. Often long hours and the long hours are...
