By Nancy Friedman, Founder, Chairman, Telephone Doctor Customer Service Training, Keynote Customer Service Speaker

“Can I pick your brain?” This phrase seems to bother people. I can understand why.

When you need help with a thought, idea, or problem, asking to ‘pick someones brain’ may sound ‘fun,’ but it’s not very considerate.

Try a bit of T. L. C. Something like our video suggests below.

Thanks to for asking for this tip to be used.

What tip would you like to hear?

Have you considered a Telephone Doctor WEBINAR for your REMOTE team? Low cost; high impact, good info. People still need help.

Nancy Friedman is founder & chairman of Telephone Doctor Customer Service Training. She is a sought after customer service speaker on sales, customer service and communication skills in the franchise and corporate world.


Nancy Friedman

Nancy Friedman

Communication and customer service expert Nancy Friedman, The Telephone Doctor, founder and chairman of Telephone Doctor Customer Service Training, is back in the saddle again. Well, back into live onsite programs, and still offering her ZOOM programs, in a cost saving manner. Whichever you choose, onsite or Zoom, you’ll be glad you did. The reviews are excellent, and audiences have loudly applauded her in either area. Sales, customer service and communication skills are her area of expertise, and she welcomes calls, texts, or emails. You can reach her directly at; through the website at, where you can sign up for her newsletters; or call/text directly at 314-276-1012 central time. Bring it on. Whether you need a keynote speaker or workshop/breakout speaker on customer service and communication skills, you’ll make a great choice.